apple technical specialist training

Get 20% off your Jamf training if you work in education. Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. Based on 1 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City, VA. Below, we have recapped what to expect from Apple this March and April based on rumors. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. Other benefits included stock pay options (up to 10% of your income quarterly at 15% of market value) and discounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. The courses are sequential, and build on skills and concepts as the user progresses. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Apple is an equal opportunity employer that is committed to inclusion and diversity. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Choose your path Review the relevant exam preparation guide for detailed instructions on how to prepare. By clicking Sign up, you agree to receive marketing emails from Insider You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. Apple Employee Reviews for Technical Specialist Review this company Job Title Technical Specialist 9 reviews Location Australia 9 reviews Ratings by category 3.8 Work-Life Balance 4.1 Pay & Benefits 3.7 Job Security & Advancement 3.7 Management 4.1 Culture Sort by Helpfulness Rating Date Language Youll need to be flexible with your schedule. The GTT Project Specialist acts as primary liaison with our global customers on training project matters including cost estimates for training bids, schedules, planning, and more to ensure successful delivery of customer requirements. This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. Come to us in your pursuit of success. You get to work with really creative people. Do you love how it feels to help others? Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. The training has been completely redesigned and moved to an online, self-paced format. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. At Apple, base pay is one part of our total compensation package and is determined within a range. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. 2023 Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. All our courses are practical, hands-on, and led by trusted Apple experts. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. They may also be responsible for providing support to Apple Authorized Service Providers. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. The mob used the electronics in the store to play music and record their dance routine. About AppleCare service certifications The AppleCare Hardware Certification program is a comprehensive hardware certification program for technicians who want to become proficient in repairing Apple hardware. Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. These cookies track visitors across websites and collect information to provide customized ads. Youre supporting people. To view your favourites, sign in with your Apple ID. Related: 17 Apple Technical Specialist Interview Questions and Answers. Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. View All Courses Questions? You reassure customers when delivering product diagnoses and potential solutions. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices using around 14 hours worth of articles and guided exercises. Description As an Apple Reseller Specialist you are skilled at uncovering customers' needs, then . The need for more technical talent is a trend that is being driven by the increasing complexity of technology. United States Department of Labor. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to our mailing list and well send you a 10% off code to use when you contact our team to book any Apple training course for a limited time only! You have excellent time management skills and can make decisions quickly. The program is open to institutions in Europe, the Middle East, India, and Africa. Apple is, of course, concerned with how well taken care of its customers are, but I have to say the company also looks out for their employees. Here's what we know so far. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. Europe's No.1 Apple Training Specialist. Records the default button state of the corresponding category & the status of CCPA. However, we cannot independently confirm if the Weibo account has a proven track record. Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. The Apple Certified Support Professional badge is a required prerequisite to earn the Apple Certified IT Professional badge. Transforming Ford and delivering great value to our customers is being fueled by technology including enabling our people to do their best work with the best tools as we create the digital factory of the future, said Mike Amend, Fords chief enterprise technology officer. You reassure customers when delivering product diagnoses and potential solutions. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. At Apple, were not all the same. Just fill out the form or call us directly on 0203 507 1728. If you cant take an Apple Certification exam, either using standard testing equipment or within the standard exam duration, the Apple Certification Program makes all reasonable efforts to accommodate you. Copyright 2000-2023 MacRumors.com, LLC. Learn more (Opens in a new window) . MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. And be amazed by what it does for yours. The entire store team benefits from your commitment to providing the best care for customers. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. 50 features and changes you might have missed in macOS Ventura. Quoting from the latest DigiTimes industry report: TSMC's N3E (3nm Apple plans to make the iPhone 14 and iPhone 14 Plus available in Yellow this spring, according to a Weibo post shared by Japanese blog Mac Otakara. You as a Tech Training Specialist will: Participate in project intake and discovery processes when a software training component is identified to help determine priorities and support the change management a project will typically require. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career.. Then she told me how her phone contained a very important message that would break her heart if she were to lose it forever. Reason for leaving: I left in the summer of 2012 due to an opportune business internship in California. United States Department of Labor. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. At other times, you refer customers to support team members who get them up and running again. They must also have excellent customer service skills. You may be communicating with customers over the phone, in person or through email. Apple training delivers everything you need to learn about the technologyonline and on your time. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. As mobile devices become more complex, technicians will be needed to repair and maintain them. Training & Experience: Apple technical specialists receive on-the-job training from their new employers. I remember they would often buy the entire store crew a full meal for free on launch days, which was pretty awesome. Apple training delivers everything you need to learn about the technologyonline and on your time. about 30,000 full- or part-time retail workers. The average salary for a Technical Training Specialist is 64,558 per year in Strathroy (Canada). You know, just like the things we make. Eligibility to earn a badge varies by geographical area and is determined by Apple and Apples partners. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. When a customer needs assistance, you quickly assess their situation. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. TheApple Certified Trainer program is currently open only to schools in Europe, the Middle East, India, and Africa. Stay up to date with what you want to know. Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. It felt pretty good to be able to help this woman. Find available Technical Support and Customer Support roles Learn about Apple Support Advisors Apple Store Support Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. Apple is beyond advanced regarding employee benefits, interaction, and advancement between annually increased pay and job involvement. Core training took place off-site and included 15 new employees like. This cookie is set by GDPR Cookie Consent plugin. Users can demonstrate their competency with two new exams and earn certification from Apple. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. This interview would be the first of six. The entire store team benefits from your commitment to providing the best care for customers. The energy on these days rocked my world. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. A selection of macOS tips to make your Mac life a more effortless experience. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. All Apple certification exams are delivered through OnVuea live, online proctoring solution. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. The latest news and updates, direct from Apple. Apple is dedicated to developing technology that everyone, including people with disabilities, can access and use. From today, updated professional training and certifications for IT support and management are available from Apple in a redesigned, online, and self-paced format. You maintain composure and customer focus while troubleshooting and solving issues. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Design and lead tailored in-person and virtual trainings.. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. United States Department of Labor. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. You can find information about the accommodations request process in the. Get weekly top MacRumors stories in your inbox. Apple Professional Training helps anyone with an interest in technology whether they are changing careers or upping their skill set pursue high-paying IT jobs with certifications that will stand out to potential employers. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelor's degree in computer science, information technology, computer engineering or another closely related field. 2023 Apple Professional Training courses are available now at training.apple.com. Mdia salaria de Training And Technical Assistance Specialist da empresa ICF em Washington Dc: Com base em 3781 salrios de Training And Technical Assistance Specialist na empresa ICF publicados de forma sigilosa por funcionrios em Washington Dc. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple is a drug-free workplace. Both full-time and part-time jobs are available. The redesigned training has moved to an online, self-paced format. . More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. As part of that process, were rolling out Mac as a choice for our employees. Acknowledging, Diagnosing and Troubleshooting technical issues of Apple products. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace. This cookie is set by GDPR Cookie Consent plugin. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. Average Apple Technical Specialist yearly pay in the United Kingdom is approximately 20,805, which is 50% below the national average. And after youve passed an exam, display your verified digital badge on any professional networking site. You maintain composure and customer focus while troubleshooting and solving issues. The customers can make or break the day which led to many days being . This provides the opportunity to progress as you grow and develop within a role. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. This can be a very rewarding job, but it can also be stressful at times. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification. Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. Therefore, we are committed to treating all applicants fairly and equally. This cookie is used for advertising, site analytics, and other operations. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. A career as an Apple Technical Specialist can be both rewarding and challenging. We believe deeply in inclusion in technology, so the new courses are self-paced and freely available, and we are working to ensure ability to pay isnt a barrier to earning Apple certification., Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on training.apple.com. Certifications are updated on a per product basis annually. The program will work with underprivileged youth from IT/Science and Computer Programming backgrounds to help them get employed in either traditional software development (enterprise and/or mobile) or data science. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. TECHNICAL EXPERT APPLE STORE INTERVIEW | QUESTIONS ASKED | APPLE RETAIL 2021 3,464 views Aug 21, 2021 115 Dislike Share Save Pilot MB Technical expert questions asked during the interview.. Apple is an equal opportunity employer that is committed to inclusion and diversity. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. Apples new IT training series begins with the Apple Device Support course. Choose from in-depth training tutorials to learn about building great apps or managing Apple devices. . Attention to detail can also help technicians troubleshoot problems and identify the source of issues. It was just a few days later when I received my first follow-up call. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". And after you've passed an exam, display your verified digital badge on any professional networking site. Take proctored certification exams from your home or office. The certification program validates a technician's skills and knowledge to service devices on a per-product basis. Average salaries for Fujitsu Technical Systems Specialist: [salary]. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. See which role best matches your experience. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. Hiring process: Well, I was working at Best Buy but I wanted something more exciting. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. The work environment for an Apple technical specialist is usually in an Apple Store. This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. This cookie is set by GDPR Cookie Consent plugin. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. Learn more. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. It lasted 10 days and was always closely monitored by a manager and a store lead employee. We're committed to being your source for expert career guidance. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. When a customer needs assistance, you quickly assess their situation. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. When a customer needs assistance, you quickly assess their situation. OWC Thunderbolt Go Dock - Perfect for New MacBook Pros! We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .