Content and site Copyright Crawley Borough Council 2020. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. This website uses cookies to improve your experience while you navigate through the website. All rights reserved. But opting out of some of these cookies may have an effect on your browsing experience. Analytical cookies are used to understand how visitors interact with the website. However, if your complaint is more complex or serious, cant be dealt with at the first point of contact and requires further investigation, we will deal with it through our formal complaints process. Hotjar sets this cookie to detect the first pageview session of a user. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. PO Box 4771 Fire safety information for your council house or flat. Here at the council we have a thought process to ensure we get the best possible deal for both the organisation and our residents. Care advice Finance advice HousingCare library EAC news Glossary FAQs. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. This is a True/False flag set by the cookie. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. All rights reserved. Report a repair online for your home. Search forforms on myCrawley to request services or report a problem. West Sussex County Council County councils are responsible for services like: education social care transport Go to West Sussex County Council website Crawley Borough Council District. 2 6 May 2021. Advice and information on housing options for people with a housing problem who feel that they need help to resolve it regardless of tenure. You have accepted additional cookies. Mears will be managing responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April this year. If you are not a council tenant, please call our contact centre on 01293 438000. We also use cookies set by other sites to help us deliver content from their services. A request for a service (e.g. List. You will be offered an appointment for a surveyor to make an inspection, or for a contractor to do the repair. Leaseholders and Freeholders . These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Council tenants. If necessary, they will arrange to remove or seal it (through our repairs team). This decision was taken with regard to the following section of the Freedom of Information Act 2000. The contract, which is valued at 167 million over 10 years will split the town into two areas, with Mears delivering . If you think your new home does not meet the letting standard, email lettings.council.housing@enfield.gov.uk. You may also be able to make a care claim if you needed additional help because of the illness caused by the housing disrepair. Complaints should be made as soon as possible after the incident and no more than 6 months from the event or issue being complained about. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. . This category only includes cookies that ensures basic functionalities and security features of the website. After treatment and removal, the affected areas can be redecorated using anti-fungal paint. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Thanks to this collaborative effort, work has now begun, and our priority now is to provide residents with the safest and highest quality service. If you are unable to use the portal to report your repair, you can report your repair to us by telephone on 01709 336009. Three years ago, the comparable figures were 169 households in temporary accommodation, 8 in nightly paid, with just 2 out of borough You canreport all repairs, including gas heating and hot water, by: Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. Was this review helpful? As per your tenancy agreement, you must allow us into the property to service appliances. Hotjar sets this cookie to detect the first pageview session of a user. For council property within a block such as apartments or flats, the council also have a responsibility to maintain access areas such as the communal entrance, hall, stairs and landings. Employee inductions were then conducted via Skype or in small groups at staggered intervals with social distancing practices applied. Where we have taken legal action that we has a duty to perform, such as recovery of Council Tax or enforcement action. These cookies will be stored in your browser only with your consent. Discretionary Loans Information (PDF, 86.6 KB). We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. If you are a council tenant, we can take care of some of the repairs to your home. David Morgan, Managing Director of Wates Property Services, said: We faced huge challenges starting work in Crawley, with mobilisation taking place in the middle of the global pandemic. These essential cookies enable you to remain logged in and for your site preferences to be remembered, in addition to other essential functions. You also have the option to opt-out of these cookies. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Southern Housing Group, Guinness Partnership and Clarion Housing have teamed up to launch the boroughs first community food pantry to combat food poverty, thanks to a contribution equal to 15,000 from leading housing repairs and maintenance provider, Wates Living Space. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. Read more: Only 10% of council housing repair jobs ever get checked Read more: Ali accused of cover-up over findings on . Call us on 0333 050 8887 to start the process or fill in the form. Under the Freedom of Information Act, please can you supply the following information: 1. Analytical cookies are used to understand how visitors interact with the website. Our team works to improve housing conditions for tenants renting privately in the borough. Wates Living Space has expanded its framework presence with its appointment to the South East Consortium (SEC) Internal & External Building Works Framework. Repair loan can be awarded up to 5,000 to meet the cost of repair works. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. This cookie is used to store the language preference of the user. Somers Orchard - former Horatia and Leamington Houses site. Small repairs and odd jobs Domestic help Meals delivery All services . Housing repairs. Even if no appliances are connected or the only appliances belong to you, we need to check the pipework. We are also accountable for the proper use of public money and must ensure that that money is spent wisely and achieves value for complainants and the wider public. About Us; Staff; Camps; Scuba. Crawley Homes has implemented a new housing IT system. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. Necessary cookies are absolutely essential for the website to function properly. Confirm Password *. The cooperative is reducing the supply of hot water due to. TRN-19-006 Repair and Maintenance of EA Vehicles - Dundonald Area Next . Freedom of Information Act or the Data Protection Act, Local Government and Social Care Ombudsman, We or our contractors have failed to provide a service to an acceptable standard, There has been a delay in providing a service, or we have not kept you informed of progress when providing a service, We have not rectified a problem or acted on a request for a service to be provided, Our staff or contractors have behaved in an unfair, discourteous or discriminatory manner. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. These cookies track visitors across websites and collect information to provide customized ads. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Browsealoud Accessibility News. Housing. We will attend within 4 hours to make the situation safe. Renovation loan can be awarded up to 8,000 to meet the cost of renovation works. Failure to do so could give you grounds to make council house disrepair claims against them. Make sure you see a doctor to get any health issues diagnosed and appropriate treatment prescribed this will provide evidence of your suffering and could strengthen your claim. You can report repairs online and book appointments for most non-emergency issues using the link above to the Housing Online self-service portal. Bewbush - streets A to G (not Court or Walk names), Bewbush - streets H to S (not Court or Walk names), Bewbush - streets T to Z (not Court or Walk names), Broadfield - streets A to E (not Court or Walk names), Broadfield - streets F to L (not Court or Walk names), Broadfield - streets M to Z (not Court or Walk names), Northgate - excluding John Brackpool Close (see Three Bridges for Bridgefield House), Three Bridges - excluding Bridgefield House, West Green - streets G to Z (excluding Apex Apartments), West Green - streets A to F and Apex Apartments, Rent enquiries including difficulties paying your rent. Section 1. Visit us. E6 2JA. Council housing repairs Report a repair You can request a repair online. Private housing disrepair Repair and renovation loans If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. My flat was repaired in time for my childs birth and I received rent refunds and compensation. We manage leasehold properties that were originally sold under the Right to Buy. null. 57139 Crawley 1 www.crawley.gov.uk Town Hall The Boulevard Crawley West Sussex RH10 1UZ Crawley Borough Council Cabinet Supplementary Agenda Wednesday, 1 February 2023 Chief Executive Pages 5 Matters referred to the Cabinet and Report from the Chair of the Overview and Scrutiny Commission 3 - 8 You may be able to get a reduction in your rent if the repairs cause a lot of disruption. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. The number of organisations that expressed interest in the tender. Wates Living Space has launched a new service to help social landlords to prepare their housing stock to meet zero carbon obligations. Dealing with a complaint is usually a straightforward process. We define a complaint as an expression of dissatisfaction about a council service, whether it is provided by us or a partner or contractor. We use some essential cookies to make this website work. Council news, community updates, local events and more. Corporate purchasing card services for the London Ambulance Service. A stopcock is a valve for turning the cold water system in your home on and off. You have rejected additional cookies. There are another 15 similar residential tower blocks around the borough. Please provide as much information as possible about your complaint. Report a repair online Residents in Cricklewood have benefited from a major volunteering project to transform a community garden as part of an investment in housing maintenance across the borough with Wates Living Space. Thank you so much. 38 vehicles were also exchanged with risk assessments conducted in advance to ensure adherence to safe working guidelines. Report a repair Adaptations to your home We can help. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Crawley Homes has implemented a new housing IT system. Wates Living Space Maintenance has expanded its presence in North Wales following its appointment to deliver contracts for two housing associations in the region. Complete the repairs service satisfaction survey. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. We will take firm action against anyone who does not allow access for this. Telephone: 0300 061 0614. Dont include personal or financial information like your National Insurance number or credit card details. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Leading affordable housing maintenance provider, Wates Living Space, has introduced a new repairs and maintenance tracking system for residents, in a move to enhance customer service and operational efficiency. Internal deterioration such as damage to carpet, walls etc. Outside of office hours the number above is for emergency repairs only. Write by: . These cookies do not store any personal information. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. Wates Living Space has revealed the extent of its positive contributions to Birmingham as the business extends its contract to deliver housing repairs and maintenance across the city on behalf of Birmingham City Council. Community activists confirm that similar issues of leaks, damp, mould and disrepair have affected residents in the two other blocks on Regina Road. Buying a council property. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. As your landlord, the council has a legal responsibility to ensure the property you are living in is in good, safe, living condition. The pattern element in the name contains the unique identity number of the account or website it relates to. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". It is also important to remember that any belongings damaged as a result of repair works being carried out are also eligible for compensation. Major Repairs Reserve 12,427 11,430 27,872 26,346 21,867 Net financing need for the year 0 8,698 Wates has been appointed by Peabody Housing Association to deliver responsive repairs and specialist works for over 13,000 homes. 1983 Crawley Borough Council election (Borough boundary changes took place but the number of seats remained the same) [6] 1984 Crawley Borough Council election. The Wates Community Learning portal is a digital platform providing access to over 50 nationally accredited courses. We welcome the Governments Social Housing White Paper and recognise its importance in shaping the way we as contractors can work alongside our social housing partners to improve the safety of residents homes. Steve Jackson Strategic Director, Wates Property Services. Such damage may include items such as clothing, furniture or bedding that have been spoiled by mould growth or water leaks, for example. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. The team were very helpful and understanding of my dangerous situation.