Alight Solutions Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 142 reviews Location All Ratings by category 3.2 Work-Life Balance 3.1 Pay & Benefits 2.8 Job Security & Advancement 2.8 Management 3.1 Culture Sort by Helpfulness Rating Date Language This may include assisting the caller in navigating the system as well. As an Seasonal Bilingual Customer Care Representative you will work in a dynamic call center environment providing customer service and consultation to our client employees. We embrace the diversity, unique backgrounds, and individual perspectives of our people to create an inclusive workplace. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. This job listing has expired and the position may no longer be open for hire. Explore open roles at Alight. Full Time Alight also offers a comprehensive benefits package. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. You will be notified during the hiring process which checks are required by the position. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Pros. We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. Key Duties & Responsibilities. Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. Our people are our greatest assets at Alight Solutions because People Matter! Our Promise * Flexibility to work rotating shifts (8 hours) and extended hours as necessary. * Demonstrate a high level of confidentiality and professionalism We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. Our story starts with a simple universal truth: Every business is a people business. Copyright 2023 Grabjobs Pte.Ltd. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. * A demonstrated successful work history in customer service, insurance, or related field. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. Find out if you meet the requirements! then the employee has changed 1 company and 1 job. We reward continuous improvement and encourage you to own your own development. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. Stay updated on our new opportunitiesJoin our. Communicating with customers through various channels. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. Our people are our greatest assets at Alight Solutions because People Matter! Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. Because transformation takes a workforce. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Health, Dental, Vision, Life Insurance and more. * Initiate new leave cases in our system Nuestros clientes dependen de ReedGroup para servir como expertos en una variedad de ausencias, requiriendo un dominio en el conocimiento de mltiples sistemas y productos. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. We strive for Excellence Every Day by collaborating with our clients and colleagues. Find out if you meet the requirements! * PEOPLE MATTER is one of our company s core values. 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Averages based on self-reported salaries. Job Details. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Get a free, personalized salary estimate based on today's job market. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. We learn from one another, champion progress and challenge the status quo. Location There is no travel required for this position. Customer Care Representative Tasks. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Job Description: CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. This job was posted on Sat Jul 11 2020 and expired on Wed Jul 15 2020. Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. The development of the mural painting was based on the plan and the description of the painting which was carefully decided by the principal and the school board. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. You're able to quickly input and retrieve data while working with the customer on the telephone. We recognize the importance of a work life balance. Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. Making outbound calls to follow up on tickets or confirm/reschedule a participant's appointments. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. A Customer Service Representative also handles concerns, complaints, or other issues. Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Empezaras tu carrera con ReedGroup con un programa de entrenamiento completo. At our core, we Champion People, help our colleagues Grow with Purpose.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units. Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping. This role is designed for people who have strong empathy and communication skills. * Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat * Diversity programs to ensure Alight promotes an INCLUSIVE, open culture with diversity in thought and style. People can always trust us to say what we mean and depend on us to do what we say. Take the first step today by joining our talent community. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution and we will find it. Alight is committed to a diverse workforce and is an affirmative action employer. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. We strive for Excellence Every Day by collaborating with our clients and colleagues. * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). Salary information comes from 39 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. * Able to work independently and to adapt to a rapidly changing environment Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Meet Alight Customer Care Watch on Why Alight? * CAREER DEVELOPMENT & GROWTH: We provide ongoing training, coaching and development. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. * Bilingual (English/Spanish) is a plus In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. Our story starts with a simple universal truth: Every business is a people business. Get the latest news and information. For more information on Job Scams, please click the link below to review information posted on the Federal Trade Commission Consumer Information site. Position: Alight Alumni Customer Care Representative I<br><p><br><br><u>Job Description</u><br><br></p><p>This posting is specific to candidates who have previously worked with Alight as a Customer Care Representative.<br></p><p>As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Alight Solutions Customer Care Representative -Absence Management - Bilingual *Remote* Texas 30d+ Alight Solutions Leave of Absence Case Manager *Remote* Washington, DC 30d+ $50K-$68K Per Year (Glassdoor est.) As a Customer Care Representative, a typical day mayinclude the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Are you interested in helping us shape the future of work and life for organizations, people and their families? These teams are a critical component of Alights health care,retirement and HR-delivery services. Amas el desafo de tomar decisiones en el momento mientras ayudas a gente que est tomando decisiones importantes de su vida. You have already created a job alert with same filters. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. 26 Alight Customer Care Representative jobs available on Indeed.com. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. The estimated base pay is $36,558 per year. Explore careers Media or Investor inquiries? At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc.