If it doesn't accept the admin password, click on Hint. You can learn more about how to do this using these steps: Please be aware, turning off 5GHz could affect the speed at which other devices connect through the network and should only be considered a temporary workaround. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. Crappier than crap you cannot split the SSIDs on the Smart Hub 2 nor set alternative DNS servers. I dont know how crap the BT router is feature-wise (I could take a guess), but can you make a separate SSID for 5GHz and put your Apple TV on that, while leaving your Sonos gear and phone on the existing 2.4GHz SSID? BT will be rolling out an update to all devices later this month. Bridge mode has been available on Business Hubs since the original 2wire 2700HGV ADSL routers from 2006, to enable business customers to use their own routers (without built in modem). Links to user manuals and other documents for BT Hubs for broadband. How to access the Smart Hub Manager; Download the Business Smart Hub 2 user guide; Using. Check which BT Hub you've got >, It only fires up when you open a browser. BT have advised me this a fix should be out this week. Yes, turning off 5ghz will also resolve the issue but my Wi-fi speeds went from 280mbps to around 60mbps so that to me wasnt a solution Id have been happy with. Connect the cable to the hub's power port, plug it into the wall and switch it on. 01-10-2020 Configure the modem for transparent bridge or modem only mode. Fix problems or report a fault with our troubleshooter. Wait a few moments for it to connect. Make sure you keep your hub on all the time. My assunption is that as both the FTTC and FTTP models use the same firmware they work in exactly the same way. Save the file. This topic has been marked solved and closed to new posts due to inactivity. No idea how 2.4GHz can be too slow for any video streaming. I saw another suggestion to disable the private address under Wi-fi on iOS and this has cured the problem for me whereas putting hub into wireless mode 2 and re-setting router made no difference. I didnt find this to be the case - with 5GhZ turned off my BT service was virtually unuseable. Smart Setup is BT's online set-up wizard. Any 3rd Party router should work so long as you can create a static WAN ip on that router, and then add this to the smart hub 2. The latter option's great, as you can have the light on to check the status of the router during the day, but turn the light off at night when it would be more annoying. The router is now displaying hidden ssid. Readthis thread with growing frustration as disabling the 5 GHz band really is not an option and waiting for BT to issue new firmware is too uncertain. 8) Wait for your devices to reconnect. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. "Turning off 5GHz is a short-term workaround until the kids start streaming lots of video content, at which point the whole house slows down.". Switching Smart Setup on and off on the BT Smart Hub 2, Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. This would be a double NAT (two router) condition which isn't recommended. - Albert Einstein, buy a sonos boost (BT refunded me the cost of this when I logged a complaint). You will need to change the settings on your other Router to use connection type PPPoA for ADSL connections and PPPoE for fibre connections. Your network name and password are on the back of your hub, your network will be called something like BT-XXYYXX. MacBook then doesn't work. What is the difference between WiFi 6E and WiFi 6? Did the Orbi need a full factory reset to fix any issues to get up and running again or was it smooth sailing? It should appear as soon as you connect to the Hub and open a browser. Let's take a look at the legacy BT routers that are still capable of getting you online. How do I use my Smart Hub as a modem only? A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. Hi, can anyone share their experience of switching their RBK53 system from AP mode to Router mode? On this page, you can also change the Wireless Mode, selecting Mode 1, Mode 2 or Mode 3. Using the BT Hub Manager Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . [9] It supports many of BT's services such as BT Fusion, BT Vision and BT Broadband Anywhere. The question that comes to my mind is that having enabled this bridge mode in a residential Smarthub then how do you use it? View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, On a PC or laptop connected to your hub, enter, Enter your Admin password if prompted (can be found on the base of your Hub) and click, When prompted, enter the admin password and click. In order to be able to do this more easily, I suggest taking regular opportunities to be mindful with your daily tasks and set aside a little time to carry out a meditation practice each day.There are many, many times when you need money for something but don't have it on hand. I have written a Troubleshooting Sonos on WiFi article - and I think Ill now add the Local Network permissions and Private Addresses issues to that article as theydorelate. To change anything you need to click one of the settings. Read about our approach to external linking. 30-09-2020 https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. It looks like the 'Bridging' button simply does not work. 6:38 AM BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. Whilst switching off the Private Address setting on my iPad gave a short lived reconnection, this too failed the next day. - edited Having said this it might be the key to using a FTTP Smarthub in modem only mode but I can't get my head around why this would be built into the firmware. It never occurred to me that bridge mode would bypass the router section. If you want to exit, you'll need to do this on the login step of Smart Setup. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. At conservative gathering, Trump is still the favourite. 03-10-2020 So I come back to my original question, having found this internal switch then how do you use it on a FTTC Smarthub 6 without access to the WAN? 10:38 AM Your broadband can be activated any time up to midnight. Frame Size: 17 inch,19 inch or customer size. This brings up a hidden page. it's dns-hosts - but you don't set the DNS lookup there it's under myNetwork/ip-address which I suspect has a different version for the home one. Therefore, we can consider this issue closed. By default Smart Setup is turned on, but it may have previously been switched off, Smart Setup only works the first time you connect each device to your Hub. No problem. The answer is to split the networks and use 5GHz where speed and reliability are required, but use 2.4GHz where you need to go further from the router, as its range is better. Find out which main phone socket you have Find out about your Openreach modem Select Add Additional Network from the drop-down menu. Set up BT Smart Hub 2 Set up Order and delivery Connect devices Top tips Select your connection One port Two port Modem (ONT) Unsure which connection you have? - edited Need support for other hubs and routers? Click OK. User guides and manuals for BT Hubs Back User guides and manuals for BT Hubs Links to user manuals and other documents for BT Hubs for broadband. My conclusion, which might well be wrong or oversimplified is that the Smarthub can be considered to be two separate devices, that is, a modem and a router, with a distinct internal WAN interface. This topic has been closed for further comments. Available from the 27th of November, the Smart Hub 2 will form part of a new "Complete Wi-Fi" system, which allows BT customers to add extension discs to generate a stronger, more reliable. How can I turn it on and off? ***Please Subscribe: Youtube have required creators, like me, to have at least 1000 subscribers! At the bottom is a setting for. My systemkeeps failing to connect to the app, I can connect it after turning everything off and the router back on, then the next day it can not connect again. Thats great to here. Connect your devices . After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. Enter your username or e-mail address. 7h47. Will give this suggestion a try. The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page. This WAN socket can be used with either a FTTP interface or a FTTC modem. Make sure it is fully pushed in - you'll hear a click. I just tried it with an old, Not sure if it was still broadcasting the SSID. The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. Then use the Orbi router in router mode. Make sure that your computer is connected to the Smart Hub via Ethernet or wireless, and then open up a web browser. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. - replace router bit - in which case plug the first node into one of your combined router ports and then you need to put the combined router into modem only mode (bridge) - mesh only - in which. on From the Hub Manager go to Advanced settings then My Network then IPv4 configuration. 2) ClickWireless. Click a dropdown for your model of Hub. The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. Maybe this is a shoal of red herrings! It also has 4 Gigabit LAN ports. "We're aware that a very small number of customers are experiencing an issue with their Smart Hub 2 connecting with multiple streaming devices on their wi-fi network. We'll send you an e-mail with instructions to reset your password. The BT Smart Hub 2 router's default IP address is: 192.168.1.254 After typing your router's IP address into the address bar, make sure to click the enter button on your keyboard. BT are indeed aware of this issue and are actively investigating and working to resolve it as quickly as possible. Links to user manuals and other documents for BT Hubs for broadband. Navigating ones way through these conflicting accounts is not easy. Consequently I can't see why any-one would want to use a Smarthub, especially a Business version, simply as a modem. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. If your BT broadband home network is playing up, you're not alone. ), on (the macaddress is the same as the wifi router apart from a few letters.) The yolk sac is the earliest fetal structure that forms in the gestational sac within the uterus during pregnancy. Page 1 welcome this is your wi- router guide setting up your wi- router Connect your bre box (the wall unit) to the red WAN port on your router using the cable . I too have just discovered this thread, having tried to sort things out for the last week. Mode 1 gives you the best speed, but select Mode 2 or Mode 3 if you're having trouble with some devices connecting. What? The setting is on a page hidden on the home version. Although the simple light at the front of the Hub tells you at a glance if the internet connection's working, the Hub's bright lights can be annoying if you have the router on display, rather than tucked away in a cupboard. If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings and configuration. I think the key is to set it all up with 5ghz turned off then turn on when you are happy sonos is working correctly. (the macaddress is the same as the wifi router apart from a few letters. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. As well as being incredibly annoying when all you want to do is connect to the internet, it can stop some devices from working altogether, as they keep getting redirected away from the internet: I've had it break smart home systems, while many people have reported that Smart Setup breaks the Kodi media player. Just log in to. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. Choose Broadband. Insert the other end of the broadband cable into the Broadband socket on your hub. 01-10-2020 To make this change click on Advanced Settings, Wireless. - edited 7:56 PM The Smart Hub 2 might be the new kids on the block, but there are still a number of other BT routers out there. Click a dropdown for your model of hub. 11-05-2020 It only fires up when you open a browser. What's the least amount of exercise we can get away with? BT is offering firmware updates to those affected. I could not find a hidden page called 'Routing' which may have offered the 'Bridging' option on a Home Hub 5A and Hub One. You'll find it on the back of the Hub if you haven't updated it. 01-10-2020 Could you tell me what is the last part of the URL on your Business Smart Hub when you click on 'DNS Hosts' tab? Not sure which hub or router you're using? >. Can Nigeria's election result be overturned? Named it the same as the BT WiFi and same password, so no need to reconnect a host of devices to a new network Sleepy Striker Contributor Jan 14, 2021 #15 monkeytassle said: It does but it doesn't. I'll try and check later this week against a spare BT Business Hub 5 model. I connected a laptop via ethernet into it. How long will it take to get BT Broadband once I've ordered? ie. Quite a long story how we got to the below but in short the way the issue was resolved for me was the below: Three other work colleagues (all with BT) have since done the above and all their systems are working ok now also. Turning off 5GhZ on the router is indeed a workaround but the WiFi speed was pathetically slow so this isnt a solution. Just log in to http://www.bt.com/mybt and go to the "My Extras" section, where you'll find all the features and services that you would have seen through Smart Setup. Connect to the web management interface First, you need to connect to the router's web management page, so that you can change the settings that you want. 2023 BBC. However, I agree with some of the comments. Message 1 of 2 Ditto This 0 Kudos Accepted Solutions FURRYe38 Guru 2020-06-02 11:52 AM Therefore, it costs more money and were stuck in the contract till 2023! Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. The router is now displaying hidden ssid. Ill ask my man at BT. Manage your hub, change your Wi-Fi settings and find out what your Plusnet router lights mean. The handler switched off 5ghz frequency remotely. Joyebikes Bafanag M510 M600 Full Suspension Carbon Fiber. We hope you'll join the conversation by posting to an open topic or starting a new one. Therefore, we can consider this issue closed. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. They also advised if you are connecting to things like BT discs then you won't be affected (links into the boost post above). BT Smart Hub settings - make your router faster and less annoying. Xbox binary downloads, sure, I saw the difference there on a gigabit fiber connection, but video streaming should be fine. Microfilters: Why do you need them? Both offer advantages - 5Ghz is faster with less range, while 2.4Ghz is markedly slower but with more range. Go to Solution. I have got fed up trying to clear the problem using the instructions given by the app as has my wife! So first step is to go to a PC or a mobile device that has a web browser that's usable. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 30-09-2020 Thanks 0 Ratings 1 REPLY Dippu Expert on 11-05-2020 9h23 6,426 Views For help getting started with all your products and services, visit our welcome pages>, Coronavirus: Delivery, installations and repairs, BT Home Hub 5 - Information and troubleshooting guide. Thanks. On your device search for your network and enter your password exactly as shown. Ive had the cant find Sonosproblem for a couple of weeks. Change the Hub Gateway IP address to 192.168.2.1 The setting is on a page hidden on the home version. Its only when you connect direct to the Hub. Finally, the Smart Hub will automatically choose which channel to use for your wireless networks, but read my guide on how to configure a wireless network if you're having problems and want to select the options manually. Select the Link Configuration sub-tab. Thanks. Guide to 4G Assure. I saw the post about the public/private. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode, I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. Depending on the Hub you're bridging to, you may need to enter your broadband connection details on your other router. Links to user manuals and other documents for BT Hubs for broadband. Seeing a different colour light? Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? I did this on a Deco mesh. To view the router settings, go to http://192.168.1.254. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Trouble connecting? Still having trouble with this. AP mode is preferred if you have a ISP modem/router that can't be bridged. I currently have BT FTTP, BT Smarthub 2 as the router and an Orbi System in AP mode. It works on my Business Hub 6, in fact it's not even hidden. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). Connect the cable to the hubs power port, plug it into the wall and switch it on. I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. Everything now works, so again it confirm the issue is with BT. Connect using the details on your hub Simply connect a 3rd party router to any LAN port on the hub. Unless of course it's legacy code carried over from Home Hub 5s, which has this WAN interface on their FTTC hubs. 8:37 AM. 10:43 AM. Systems that have a Sonos Move or Roam on them will also not be helped by this change, so disabling 5GHz would be best for those households. Look for the tab on the back of your hub. A friend with BT Broadband was kind enough to check their regular BT Smart Hub 1 (2016+) for me, but not able to test whether it actually works, as they don't have a 3rd party router. Click the Separate bands switch and you'll be able to name your 2.4GHz and 5GHz networks separately. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. If you have changed it and now forgotten it, you can use the. Im glad you got a fix, but thats a completely different issue that results in the same symptom. Mode' would briefly pop up top right on the home page before being replaced by 'BT Smart Hub Manager'. 4) Enter the Admin password. Sorry, we're still checking this file's contents to make sure it's safe to download. The BT Smart Hub 2 firmware update issue is only related to the Private Address on iPhones issuein the way that they both result in a Cant Connect to Sonos situation. Can you seamlessly switch back and forth between the two modes? You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. What is Smart Setup on the BT Hub? Great. ford fiesta mk7 hidden featuresSummary of Contents for SAGEMCOM CS 50001. At the bottom is a setting for Bridging. Whether it's your phone, tablet or console, find out how to connect to your newwi-fi network. It supports the 802.11b/g/n wireless networking standards, and the WEP and WPA security protocols. Broadband speeds Click a dropdown for your model of hub. Can anyone confirm it works? BT added that an update for all users would be available by the end of May. After trying to set bridge mode and saving (the save appears to hang) I eventually. Go to My Network. I do not suggest purchasing a Boost to work around this issue if wiring other devices doesnt fix it for you. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Tenda Nova MW3 review: Cheap and cheerful mesh Wi-Fi, Sony WF-1000XM4: All-round audio excellence, Logitech Blue Sona: An excellent studio mic for podcasters, Philips 279C9 review: The complete package, Edifier WH950NB review: Comfy, capable and not too costly, Best webcam: HD and 4K cams from just 30, 1MORE Aero review: Spatial audio for the masses. Do I need a WiFi 6E router to use WiFi 6E products. 01-10-2020 1 user liked/thanked this post: https://btbusiness.custhelp.com/app/categories/guide/a_id/43965/view/42397/c/5404/. Make sure that your computer is. Web admin interface of the BT Smart Hub 2 router. I have never tried using just the modem section with a different router. ? I may try the hardwired solution if things do not move fast. Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. Also problems connecting to my wireless Canon scanner printer. 2.4GHz runs at least 30 Mbps, are you streaming five 4k UHD streams at the same time or something? Hopefully a further update will sort the problem shortly as I do not see why I should have to use a slower WiFi band in perpetuity. Download the My BT app to check your bill, test your speeds and activate your internet security products. all fixed. Understand rental and other basic charges, Enter the admin password. This will open the Hub Manager. 01-10-2020 My speed has dropped to 40Mbps on my wifi devices. There are simple ways you can boost performance and get the best from your broadband.