Sometimes they release films on a "limited" basis, and other times a film opens "wide" - all theaters. If you wish to exchange your ticket, you get the VIP+ points accordingly. They told me they could not cancel the ticket as it was a Fandango purchase and was showing as valid. For tickets purchased through other ticketing agencies, guests must contact the agency direct before the scheduled movie showtime to request a refund. It cant be retrieved or turned into any kind of credit. Yes! And Fandango said their system was showing failed transaction. If you need assistance for any reason, please ask one of our theatre personnel for assistance. If you want to refund your tickets you bought with your VIP account, the same rules applyyou will get a refund for your entire order, minus the convenience fee. I get home and decide to view my tickets and I can now see the QR Code and a barcode. How Does Fandango Refund Tickets by Email? This is a small fee the company uses to cover some expenses they are left with once they complete the refund. I can promise you. No. SCAM LIKE: Attempted to use the fandango site. Hey all! Your free birthday ticket will be on your accountby midnight on your birthday andexpires 30 days after your birthday. Will book directly with theater from now on (unfortunately owned by the same company as Fandango :-(. AMC has released a Subscription Service Called AMC AList that allows you to watch 3 movies a week Starting at $19.95 a month in any format. You can exchange the ticket for credit and reuse it for future purchases. The ultimate first world problem! Additional outside food and beverage is prohibited. However, the overwhelming majority of the producers creating entertaining, responsible films do in fact submit their films for ratings. You can check your gift card balance. Paragon Theaters - Luxury Made Affordable All Rights Reserved 2023. Patrons 17 to 20 years of age may only purchase more than one ticket if they are able to provide photo I.D. When I click on the link, the webpage comes up only as text. Go to that theater and print the ticket at the kiosk then go to customer service and ask for a refund. How Do I Apply For aJob? Not all Regal Entertainment Group locations offer a bargain matinee price discount. Also assessed is how each of these elements is employed in the context of each individual film. Gift cards can be purchased at all or our theater locations or online byclicking here. Also, thanks for the suggestion of looking on the app. You should take this into account when requesting a refund since your request needs to be submitted before the show starts. No outside food or drink is permitted in the theatre. These boards can cause slip, trip and fall hazards for our guests as well as our staff. Will I Geta FREE Movie Ticket on my Birthday? Wait to be redirected to another page. I went to Applebee's twice and earned 3 TOP GUN tickets. There customer service is terrible. For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit. You may not consolidate your AMC Gift Cards onto one card, but you can use multiple cards for one transaction at the theatre. View our, Yes. Activate card. You can definitely purchase tickets online! Purchased my tickets for Sat and didn't realize the system selected Fri. There are no refunds after the printed showtime. The following are considered holidays: New Years Day;Birthday of Martin Luther King, Jr.;President's Day;Memorial Day;Independence Day; Columbus Day; Labor Day;Thanksgiving Day; and Christmas Day. Legal Reigns supreme. Tickets can be purchased online and picked up at the theatre, or an individual may purchase tickets directly from the kiosk. Their gluten free statement is as follows: Even though, to the best of our knowledge, Glutens are not present, we have not analyzed for the actual presence of gluten. They refuse to give refunds via email or chat. After now losing $30 for no reason, they had the nerve to say thanks for your understanding and I hope you continue to use our service. Have a credit on a VIP card but can't use . Of course, they say the same thing as before and to contact Fandango. We will also provide the proof of doing so, as well as the evidence of all applicable VISA and Mastercard codes relevant for your case. Impossible to get a hold customer service over phone. Can I get some help here printing these tickets? Upon arriving at the theatre location, printed materials are available that explain how to use the closed captioning system. Please don't use Fandango for your movie tickets. I accidentally bought a ticket to the wrong movie. Join our "virtual" program at this link. For extenuating circumstances, please consult theatre management. the app wont let you use any fandango credits, making it appear like you don't have any way to get that money back. Yes! We use dedicated people and clever technology to safeguard our platform. Senior prices vary by theater. If you have a physical AMC Theatres gift card that reaches $0 balance, please properly dispose of or recycle the gift card. When I called after the very rude person from fandango told me there were no refunds after the movie and it was not there fault I didn't call for a refund before the movie. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. It won't go away until after that Thursday. As long as you complete your request and submit it before the show starts, you are eligible for a refund. My first and last time to use them. What criteria do they use? Sign into your Regal Crown Club account. We will fax your bank on your behalf and, if you so choose, contact Fandango for you. Please reach out to your local theaterbox office and speak to a Manager prior to the start of the movie so they can change things. When I was able to get on website it appeared that my purchase of tickets did not go through. Paragon Theaters is proud to be a partner of Fandango. AMC ReAdmit Passes, AMC GuestFirst Passes, and AMC Guest Passes are accepted anytime through the printed expiration date, for any movie excluding special events and for enhanced movie experiences. Someone needs to shut them down if they cant do better than this. PARAGON ENTERTAINMENT HOLDINGS, LLC'S "WIN A YEAR OF FREE POPCORN" SWEEPSTAKES, PARAGON ENTERTAINMENT HOLDINGS, LLC'S "ULTIMATE VALENTINE'SDATE NIGHT", PARAGON THEATERS THE BATMAN FREE SCREENING SWEEPSTAKES, PARAGON THEATERS THE BATMAN MERCHANDISE GIVEAWAY, PARAGON THEATERS DOG ULTIMATE PRIZE SWEEPSTAKES, LOTUS CINEMAS GRAND OPENING ULTIMATE FAN FREE SCREENING SWEEPSTAKES. A military discount is available at the box office and ID must be presented at the time of ticket purchase. Would give zero stars if I could. Download the latest version of the Regal Mobile App. This signifies that the film rated may contain some material parents might not like to expose to their young children - material that will clearly need to be examined or inquired about before children are allowed to attend the film. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. I've tried opening the ticket in IE and Chrome and they're coming up the same, no images or barcodes. for each ticket they purchase. Hours. There are several ways to refund movie tickets online if you prefer doing it on the website or via email, here is the list of options at hand for requesting a refund: If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the Customer Support team or your theater. Customer Service chat is the biggest joke. AMC Gift Cards purchased in the U.S. and gift certificates purchased in Canada are non-transferable. Wow! Warning: "continue" targeting switch is equivalent to "break".Did you mean to use "continue 2"? Donation Request Definitely never using them again and I will be more than happy to share my experience with everyone else I know that has been using Fandango. are permitted to be used within any Regal Entertainment Group facility. Open it in your web browserand start exploring the services we can offer. Somehow I was a VIP member and they keep sending $5 coupons for accumulated points. However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. And you NEVER get the "forgot your password" email. DO NOT USE THEM for movie tickets. I WILL NEVER use fandango moving forward and do not recommend using the whack service when you can just buy direct. Please call theatre for any local restrictions. The number you need to dial is the number of the theater you bought tickets for. and start exploring the services we can offer. Did not receive the confirmation email until 1 hour . A student discount is available at the box office and student ID must be presented at the time of ticket purchase. Regal Entertainment Group has a policy of opening several minutes prior to the first showing of the day to allow sufficient time for our clientele to obtain access to our facilities and to purchase tickets. You can send an email and wait 72 hours for a response, or you can try to wait for a response through the chat, which can take forever. Login to your Regal Crown Club or Regal Unlimited account. its a very bad app. How Do I Make a Donation Request? NOTHING. They expire after 2 weeks (really, who goes to the movies that often?). ticket-taker) and scan the QR code on your ticket confirmation page. The application is provided on an "as-is" and "as available" basis. To receive a student discount you must currently be a student. FANDANGO WILL NOT GIVE YOU ANY MONEY BACK, THEY JUST KEEP IT. Online orders can be paid with Visa, MasterCard, American Express and Discover. Can a rating be changed? The ticket says something like skip the line and go straight to the ticket taker to scan the tickets, but no barcode or image is showing up. In this case, you'll likely have a barcode or QR code from the confirmation e-mail sent from fandango. In lieu of Birthday Party events, we are offering Private Watch Parties. They probably make more money scamming than selling tickets!!! Thank you for your purchase. in /nfs/c05/h04/mnt/113983/domains/toragrafix.com/html/wp-content . Called customer service and waited for 40 minutes. Absolute nightmare company! On the Confirm Order page, enter the gift card number and 4-digit PIN. No. Here are 8 tips for writing great reviews. They see and acknowledge these, and see a failed transaction for Thursday the 25th @ AMC. The Regal Crown Club FAQ's can be found here. Have you tried pulling up your order/confirm on the mobile app? While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. The showtimes will be emailed to you on Thursday morning (and you will receive a free popcorn coupon via emailwhen you confirm your subscription.. be sure to check your spam folder!). While we would love to play every movie, especially the big blockbusters that we know our customers want to see, we don't always have that choice - the film studios decide which theater gets to play certain films. The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence. This discount is available to those who present proper identification at the box office (and their immediate family members who also have proper ID). What are the theaters' admittance procedures? Please check your local theater under the Ticket Pricing tab. Information provided by various external sources. You'll also get a free ticket on your birthday! FANDANGO Nightmare Company. I have always heard of and saw the commercial Ads about Fandango, but never used it until last summer. Be sure to note the expiration date on your reward and redeem in a timely manner. 2. I can guarantee you. We are phasing outour cards and moving to a virtual rewards program so it is unncessary for you to have a card. If your card is registered, the theater can look up your account with your registered phone number or email. DoNotPay offers you the chance to refund movie tickets online in just a few clicks. I checked Fandango, and only had the purchases that should be there (the Regal IMAX, and 2 weekend showings at AMC). Look at all the negative reviews - it is true. Refund Policy Click hereto requestmore information. I used Fandango to purchase tix for the new Star Wars movie. So they printed and refunded. Email questions@paragontheaters.com the gift card number, and the existing card so that the two can be merged. Is Your Popcorn Gluten Free? You will need to have your receipt or transaction numberon hand. The amount will be decreased for the per-ticket convenience fee the company is allowed to keep, as stated in its Terms and Policies. Accidental Order? Oct 28, 2015. About Us How Long Does It Take for Fandango to Process the Refund? For purchases made online via Regals mobile apps or websites please follow the refund tickets link on the confirmation email you received or use our Contact Us form on the website. Producers may also appeal a rating decision to the Rating Appeals Board, which is composed of men and women from the industry organizations that sponsor the rating system. Still looking for answers? The only way I could get a credit was if I joined their VIP program. Please note that there is a maximum of ten tickets per online order. Lookup any phone number With so many Robocalls and Phone Scams these days, check our phone registry first before returning that missed call. REG will not sell tickets to any person under the age of 17 (18 where applicable). FAQs Tickets purchased online are subject to a per ticket convenience charge that is non-refundable. Exchanging your ticket means that you dont lose any money on the convenience fee as you do with the refund. If you need to change your seats or change your showtime, you must visit the box office prior to the showtime. Just ridiculous. If your showtime has not passed, you can request a refund by providing the email address associated with your ticket purchase and the last 4 digits of your gift card or credit card. AMC couldn't cancel it. When I talked to the rep, he said THE PROMOTION IS OVER AND THERE'S NOTHING I CAN DO. PG-13 - Parents Strongly Cautioned -- Some material may be inappropriate for children under 13. No children 6 and under are allowed into a "R" rated movie. Don't waste your money we all work too hard for it. No recording devices (cameras, video recorders, sound recorders, etc.) for additional tickets. If you have an AMC gift card that begins with 6006, please email photos of the front and back to giftcards@amctheatres.com for a replacement card. Note: Admission policies may vary by location due to state or local ordinances. How do I refund my tickets? AMC will not convert a paid ticket to an alist one. When there's a problem, there's absolutely no support. Then, depending on how well a film performs, we will determine if it will "hold over" another week. For some reason, it showed 3 Avengers reservations, even though it should only show 2. . Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely. Lowe and behold I had an email in key spam account. I complained bc the other 2/3 spots are also taken by Avengers tickets and they sent me 3 vouchers. Try the Fandango FAQ for more information. What Does the Fandango Refund Policy Say? They would rather lose customers who have been using them for 10 + years than giving a credit. Donation requests must be submitted at least 8 weeks before an event. View detailed list of Movie Club credit usage and renewals. I was able to make a reservation immediately! Effective July 1, 2019, you can redeem your free ticket on the Paragon Theaters app. We can accommodate small private groups (birthday parties, camp outings, etc. The matinee hours may vary by theatre location based on market or territory. Why in the world would I want to sign up for a program that reroutes me to another state and then requires me to immediately call for a refund or exchange or I won't get one. Discounts are available on purchases of $10,000 or more. Exchanges can be made only if you have a Fandango VIP account, while refunds are available to everyone, regardless of the type of their account. Before purchasing, we urge you to confirm the title, time, location and quantity of tickets for the movie you wish to see. Because your name does not appear on the card, you may use it yourself or give it to anyone you choose. Never again. What is a Mobile Ticket? I like the fact you can put in your zip code and they will give you show times to tNohe nearest theaters near you. Present the barcode on your phone to the usher at the theatre for admission. Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. Yes! When Fandango works, it's fine. I checked Fandango, and only had the purchases that should be there (the Regal IMAX, and 2 weekend showings at AMC). This applies to all passes, coupons, discount tickets, and promotional offers that state 'Not valid for special engagements', including red, green, black, yellow, silver and gold passes. You can find more information about the wallets that BitPay supports, This site is protected by reCAPTCHA and the Google, AMC Gold and Silver Experience Tickets here, http://www.amctheatres.com/exchange-tickets-terms, https://www.amctheatres.com/exchange-tickets-terms. Who gives movies their ratings? For assistance, contact a staff member. Basically, made one order over Fandango with A list, but during payment submission the website crashed. Yes, it does. AMC gift cards that start with 6006 . For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. By refunding that ticket you lose the right to accumulate VIP+ points. Can I see showtimes for different dates and locations? Do You AllowCostumes? Online orders can be paid with Visa, MasterCard, American Express and Discover. Online orders placed by Noon EST will be shipped within two business days. How Can I Get a Movie Ticket Refund With DoNotPay? Gift Cards Offers. A month -several emails, 4 phone calls later- still no help! Please call your local theater directly for more specific information. It can take up to two weeks for your refund to be completed. Child tickets are for ages 2-12 . Tickets purchased through Fandango.com can be used at AMC theatres. Sit back and relax while we do the work. Click Apply. If I could change one thing about Fandango, it would be that you wouldn't have to pay a convenience fee to purchase tickets. All Regal Entertainment Group theatres are smoke-free environments. Press J to jump to the feed. I go back to Fandango and they are escalating the issue to a higher level. We've received notification that several of our guests have attempted to retrieve tickets that were purchased from websites halfcosttix.com and halfticket.com. Purchased tickets on wrong day, requested refund and they would not refund the service fee even though I was ready to purchase tix for the next day. Sign up for our e-showtimes by clicking on the email icon on our website home page. With this app, sometimes it works and sometimes it doesn't. This company needs to be shut down, so many horrible reviews and nothing is being done to . Their response was that the promotion had ended, nothing they can do. 126. Answer (1 of 4): What you do is go to the movie theater and either type that number into the ticket kiosk to get your ticket or tickets, take it to box office to get your ticket, or to podium, where they can type it into the scanner and approve it. Would it be better to quickly delete both reservations and then go and get the better seats before they vanish, or is it possible to transfer my AList free movie to the completed out of pocket purchase? You must be 21 or older to purchase tickets in Balcony and Director's Suites. We charge a small convenience fee per ticket purchased on our website and mobile app. Signifies that the film rated may be inappropriate for pre-teens. Are military and student discount tickets available through Fandango? There's a little square with the broken image . In order to take advantage of our special students discounts, guests must present a valid student ID at the box office. Regal Entertainment Group wants our customers and staff to feel comfortable and safe when visiting or working in our theatres. We also use LouAnn Pop N Light popping oil (coconut oil) and LouAnn Buttery Topping for our popcorn, which are both gluten free. Note: Admission policies may vary by location due to state or local ordinances. I went online and tried to talk to a representative about my card mishap. When I click on the link, the webpage comes up only as text. All AMC, Loews, Cineplex Odeon, Magic Johnson and Star theatres in the United States will be honoring passes, coupons and discount ticket products including: AMC Red tickets, AMC Green tickets, AMC Black tickets, AMC Yellow tickets, Show Snacks, Loews Galaxy, Passport and VIP Texas Gold. After entering the number on my gift card--several times, I got the same message each time: "Error, this card has already been redeemed". I tried to immediately request an exchange or refund but customer service would not answer chat and the posted movie time was 5:00 and it was 5:03. Because all Fandango rewards customer services employees want hold their moneys to spend the DRUGS to smoke for high and high for all day and all night. So I was at work trying to print this and no images or barcodes were popping up. For questions about gift cards check out or Gift Card FAQ. If a guest is under 17 years of age, he/she must be accompanied (watching the film) by a parent or legal guardian 21 years of age or older. Please email your request to questions@paragontheaters.com. Please contact the studios directly and let them know that you prefer to see your movies at Paragon Theaters. As it takes up to 72 hours for you to receive a response, you can submit your query via LiveChat as well. PG - Parental Guidance Suggested -- Some material may not be suitable for children. Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they dont even notice. What are the rules for contests and giveaways? 2023 . This page will provide you with a list of our theatres, sorted by state. When I get to the theater what should I do? Yes. Visit your local theatre the find out details on matinee hours. You will get the value of the ticket(s) you purchased on the Fandango website directly to the method of payment you used initially. You can also retrieve tickets at the box office or automated box officewith the credit card you used to make the purchase onlineoryour confirmation number (see question below regarding retrieving confirmation). I contact AMC. Extremely hard to get a hold of once purchased. When Will the Showtimes Be Available? What is Your Rated R Policy? Regal Entertainment Group theatres are handicap accessible. Wrote to them to get refund, no answer. All tickets purchased with a gift card are non-refundable and cant be exchanged for any kind of credit. In case you need a refund for changed showing dates or canceled shows but are unsure how to do it yourself or don't want to bother arguing with Fandagos Customer Support DoNotPay can help you out. It usually takes about 72 hours for the Customer Support team to respond to your query. In some cases, theatre locations may show a particular film in both the 3-D and 35mm (2D) formats. MPAA DO NOT ACCEPT A CREDIT INSTEAD OF A REFUND! You can receive refunds for tickets up to 60 minutes before the showtime. Pleaseclick herefor further details on how to use your Fandango gift card. I realize the last one will be a longshot but I wasn't sure. Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres How to Get a Fandango Ticket Refund on the Company Website, If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the, Type in the email address you used when you bought the tickets, Choose whether you would like to get a refund or an exchange (only VIP account holders are eligible for exchanges), Sign up if you dont have an account or sign in (you will be redirected to the log-in page). Select a movie and showtime, and then proceed to purchase the ticket. There are no refunds after the printed showtime. Children 6 and under are not allowed to attend Rated R features. I hadn't heard about their AWFUL CUSTOMER SERVICE. Thanks so much for the tip! Paragon Theaters offers discounted pricing for large groups of 50 and up. If you want to refund your tickets you bought with your VIP account, the same rules applyyou will get a refund for your entire order, minus the convenience fee. Enter your details in the chat box and complete your refund request. No, you cant. Store or bakery-purchased cakes are allowed only with a pre-planned event. Movie tickets purchased through Regal's mobile apps or websites include non-refundable convenience fees. G - General Audiences-- All ages admitted. REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time for the NC17 rated film. They issued me a credit and the credit did not work! Is the ratings system a law? Do You Offer Hearing Devices? Gift cards with $0 balance will be removed from your wallet on the AMC Theatres website and mobile app to make more room for gift cards with balances. Can I Get a Fandango Convenience Fee Refund? We acknowledge that this procedure can cause some inconvenience and that it is not without flaws, but hope these are minor in comparison to increased safety. Please ensure that your email is correct- and by midnight on the day of your birthday, you will receive an email notifying you that your free ticket has been added to your account. If your gift card has an active balance, and you're having trouble using it, contact guest services at 877-262-4450.