Brand new but no flashing lights - all other function work. Remove the pebble from the band and insert it into the charging cable. Features: Elastic and stretched, making the length could be adjustable as you wish to fit your wrist perfectly without constriction. Looking for replacement bands for your device? Tried holding Iin my single button 30 second. I bought a versa 2(?) Ive changed it pressed button on side no joy. Some Fitbits include a water lock mode, which disables the screen and button(s) from responding to touches and swipes. Your Fitbit Inspire 2 not tracking sleep? The green light is not flashing. Tap on the switch to toggle the setting to On. Fitbit trackers sync with Android devices via Bluetooth, and, unfortunately, that technology can be unreliable. After that, try turning it on again. Fitbit Inspire 2: Specs Price: $99.99 Size: 1.47 x 0.66 x 0.5 inches Display: Grayscale OLED Water resistance: 164 feet GPS: No Battery life: 10 days If you're new to fitness tracking, the $99. Dimension and Size: - Small size fits for 5.5""-8.2""inches wrist. Find steps on how to do this in the section at the foot of this article. The button is on the end of the charging cable that is plugged into your computer. Use a soft toothbrush or microfiber cloth with a bit of rubbing alcohol. I got Email Support Not Available and never heard anything. The issue is seemingly related to the latest software version 1.171.50 issued in July. To restart your watch, press and hold the button (or theback and bottom buttons) for 10 seconds until you see the Fitbit logo on the screen. If youre struggling with similar issues after installing this update, consider hard restarting your band. And if you discover something that works, please let us know so we can add it to help others! Never buy a Fitbit again!!!! Often, we need to adjust our Fitbits screen brightness. Turn the heart rate off, save and sync then turn it on save and sync again. A simple restart can fix most issues, including an unresponsive touchscreen. Make sure youre within 20 feet of your mobile device. And if nothing works, Fitbit will likely offer a new purchase discount when the Fitbit is out of warranty. This will reset the device and may help with any software issues that may be preventing it from turning on. Always add the rubbing alcohol to the toothbrush or clothdo not put it directly on the Fitbit. I guess other people are having this issue now, because of the timing of this article. This article teaches how to restart your exact Fitbit by the model:Need to restart or reset your Fitbit device? Got my Fitbit around March 2021 and the tracker broke Nov 2021. Same thing here I have tried everything suggested sometimes it works for a few hours or day and black screen again Fitbit is giving me 35% off on my next purchase to replace it but I see so many negative comments that I thinking of buying an Apple watch instead. More details: How to change the time on your Fitbit. I noticed that you already have a ticket with them so keep working with the team to find a solution. Is there anything left that can be done? Since the issue persists I suggest you let our Support team know about this so they can further assist you. In this video i. 10-07-2021 Same here. Select it as Best Solution! Despite being designed to be durable and resist damage, a Fitbit can indeed become damaged and wear down over time, so its important to take proper care of your Fitbit. Check How to use your photos as your Google Pixel Watch face. Several Fitbit users have this month stumbled upon new syncing issues, where data garnered from their devices refuse to upload to Fitbit servers. Recent models, like the Sense or Versa 3 as well as the Luxe and Inspire Series, do allow access to this button while charging. I havent had my Fitbit flex 2 for even a yr and my screen went blank. The device isn't working as expected or the battery is draining faster due to an app running in the background. Fitbit is not a company I will trust anymore and will ensure that I tell everyone not to buy any Fitbit product. About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, 2023 Fitbit LLC. Then, check again and see if it works. Moderator edit: updated subject for clarity. Theres no clear resolution for this problem, but you might be able to try a few things. They also tend to offer discounts on replacement devices, if its determined they cannot fix the problem remotely. Here are some of the most common Fitbit problems and how to fix them. Let go of the button, and unplug your tracker from the charging cable. At the end of a full day, with an hour an 40 minute run, my HR will be at 60-ish percent. If this doesnt work, the issue could be either with the device itself or the battery. This error means your Versa 2s battery isnt charging. Then press and hold the button for 8-10 seconds. Ace and Alta series After "ALT" and a white screen flash, let go of the button and hold it down again. Never got mine working right either. Don't worry, I will answer them all for you. The problem at hand is an unspecified hardware issue. Fitbit UK confirmed (via The Verge) that the ECG app on some Fitbit Sense models incorrectly displays results as inconclusive., Read: The best Fitbit alternatives from Garmin, Samsung, and more. I feel robbed. Scroll down and select Notifications. I truly believe they can control things on their end. It is showing grey and on the tracker and the green light at the back is no longer there. If you have trouble syncing data from your Fitbit to your Android device, your solution may lie in your Fitbit apps Settings menu. This will cause your Fitbit Inspire 2 to buzz or vibrate when your phone is nearby, allowing you to quickly locate it and turn on the screen. Hi guys, I had the same problem, tried everything you mentionned unsuccessfully until my wife noticed that the strap attachment was dirty and cleaned it ! A Fitbit can last anywhere from 1 year to 4 years, depending on the type of Fitbit, how often it is used, and how well it is maintained. Ensure that the sensor array on your tracker is clean and free of debris. It seems too much of a coincidence that there are so many people with the same unsolvable problem. If you are experiencing syncing issues, you can try the potential solutions below. I was getting the sensor on the back but now thats died too. Ive also tried wearing it slightly higher on the wrist, then tried lower but none work. Is your Fitbit Versa 2 still covered under its warranty, i.e. You can now reboot your Fitbit Inspire via the Settings app on your device itself. Heart monitoring is ON. Thanks for nothing, Google. Dont know what to do next. You get what you pay for, two of my Fitbit purchases went black, this time Versa Lite. This was my problem also. It is also advisable to restart your phone and Bluetooth connection after resetting the Charge HR, to ensure all connections are properly established. 15cm USB Charging Cable Wire Charger Dock for Fitbit Inspire/Inspire HR. Battery issues as well. I received my Fitbit Versa watch as a gift. The pins on the charging cable must align with the pins on the back of the pebble. Contact Fitbit Support and see if they have any additional advice. I show you how to fix a frozen, unresponsive, stuck on a screen or can't restart a Fitbit Inspire, Inspire 2 or Inspire HR. If youre not, unfortunately, you may be out of luck. If the heart-rate sensor on your tracker has difficulty detecting a signal, dashed lines appear. Unplug your tracker from the charging cable. Sometimes Fitbit trackers wont receive notifications from Android devices. If youve owned a Fitbit chances are that youre faced with some type of health tracking issue. Fitbit Fitness Activity Trackers Green, Fitbit Fitness Activity Trackers . I tried to restart (saw the smiley face), tried to rub alcohol, turn off, sync, turn on, sync but all of the above doesnt seem to work. Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second. My primary use is to track my and my wifes blood sugar. Fitbit Inspire 2 (Black) at Amazon for $55.90. If your watch is not charging, look at that level. Additionally, your resting heart rate will also elevate if you consume alcohol, have a particularly terrible nights sleep, or get to bed later than usual. Fitbit devices are pretty high-quality pieces of technology, but theyre definitely not invincible. If the device does turn on with the new battery, then you may need to replace the old battery to get it working again. Air conditioner light blinking is a major problem in homes that sport this gadget. If your silent alarms arent working, there arent a ton of options. All day activity tracking: Fitbit Ace 3 tracks all-day steps, and Active Minutes show how every move, skip and jump adds up to a healthier, more active lifemore 3 Fitbit Inspire 2 Health & Fitness Tracker with a Free 1-Year Fitbit Premium Trial, 24/7 Heart Rate, Black/Black, One Size (S & L Bands Included) They hung up on me after being on hold for 10 minutes. Then the display of your Fitbit will stay lit up all the time, without having to tap on the display or raise your wrist. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. My Fitbit inspire HR is not tracking my heart rate since last 5 hours & no green light from the sensors underneath. To correct your Fitbits time, open your phones, To switch between 12- or 24-hour time, youll need to open the. After your screen turns completely off, wait 10 seconds and press the Home button to turn Surge back on. Order online for free delivery and free returns. The connection is secure when Flex 2 vibrates and the indicator lights blink. No display and none of the suggested fixes work for me. Also check. Contact Fitbit customer support about problems and warranty info. Thats all it takes is one pin getting stuck and it will not charge. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. this worked for me! And note that when you reset your Fitbit, you lose any data that wasnt previously synced with the Fitbit app or Fitbit Connect. For more information, see How do I charge my Fitbit device? Many users discover that although their Fitbits appear unresponsive withdark screens that wont display anything, the Fitbit device is still collecting data and syncing it with their Fitbit app and account! Fitbit Inspire 2 Review A no-frills fitness tracker with long battery life 3.5 Good By Angela Moscaritolo February 2, 2021 The Bottom Line The slim, affordable Fitbit Inspire 2 offers all. to improve the heart rate reading on your device. If youre trying to sync your Fitbit with your mobile device, try removing the Bluetooth connection from your mobile device. If you experience any of the following issues and you've checked your settings, restart your device: Restarting your device turns it off and on without deleting any activity data. What to do if your Fitbit wont charge. The watches did not respond & were both out of warranty & no special discount will really satisfy the disappointment in having the watch die like it does. This happened to mine once before too but I got it working again cant remember what I did, something odd, not the hold the 3 buttons down at the same time thing. To enable wrist movement to turn on your Fitbit Sense, first open the Settings menu from the Today dashboard on the Fitbit smartphone app. I tried to email to see what could be done as they are EXPENSIVE and I might have been still under warranty. I know all the hoops to jump through---reset, clean it, tighten the wrist band, etc. Check the alignment and try reconnecting your device to the charging cable. I have tried the restart and reset to no avail. Its also possible that the device is not compatible with your phone or there could be a fault in the internal hardware. Watch straps and charger for Fitbit versa / versa 2 and versa light. Stay inspired from the shower to the pool with Inspire 2, water-resistant to 50m. If that wasnt the problem, heres how to test your Fitbits vibration motor: See also: How to use your Fitbit to wake up on time, every time. If theres a second-or-two delay from the time you tap your device, thats normal. For more details on the companys policies, be sure to visit. If restarting the device does not work, it is recommended to contact Fitbit customer support for further assistance. Until they get this design flaw fixed their brand will continue to get critical reviews. No lights, no heart rate. If its still not working, try restarting your mobile device. Still having issues? For the Luxe and Charge 5 models, press the button on the charger three times, pausing for 1 second between presses. . When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted. Learn more. Fitbit Support has confirmed that the problem has now been resolved. Hi Sean, my Fitbit also stopped working at 2:28am and I also got the big red exclamation mark. Weve found this to be particularly common when charging the Alta and Fitbit Charge devices. I changed it back to "On Wrist" and it is working now. You can find these toggles within the, Do you own a Fitbit Sense and use Snore Detect? Sorry for the confusion! You can also configure your Fitbit in the app on your phone to enable Always On mode. Plug the charging cable into a USB port on your computer or any UL-certified USB wall charger. By: Author Olin Wade (Remodel or Move Stuff). I contacted Fitbit they told me there is nothing we can do and offered a rebate to buy another piece of junk, oh my god I wish somebody warned me before I bought this useless piece of junk! If youve tried restarting, resetting, or changing the clock face via the Fitbit app, but you can still not get your Fitbit to display anything on its screen, consider reaching out to Fitbit Support. My watch is out of warranty so I just ordered the bands from Amazon. Before you contact Fitbit, have a copy of your sales receipt on-hand so you can prove your date of purchase. A third option is to enable the Auto Wakeup which will cause the device to automatically light up the screen when it senses that youre beginning your day. Thank You so much Fitbit Inspire. You can, of course, head to Fitbits website to buy a replacement or head to the Amazon links below for a cheaper alternative: Several Fitbit users online have complained about painful skin irritation on their wrists while wearing their devices. Is your devices button stuck? To do so, head to your phones Settings menu, select, In addition, you need to switch on your phones location services to scan for Bluetooth devices. Inspire 2 continuously tracks your heart rate while you're exercising and throughout the day. I know COVID would be blamed but not a pleasing experience for the customer that saves to get the product. Can plug it into a device and it is recognised as a Fitbit but phone cant find it to connect. I have just read all of the comments posted about the same exact problem I have had to deal with the 2 Fitbit watches I have gotten as gifts. Learn the steps. If the charging pins on your Fitbit device arent perfectly lined up on your charger, your device wont charge properly. Now, check if your Inspire shows your . sk8crazyman 90 subscribers Subscribe Share 2.6K views 1 year ago How to turn off the green led on the Fitbit inspire 2. If it's already set to on, switch it off, then sync your device. If these troubleshooting steps still dont seem to be helping, contact Fitbit support to take a further look at your device. Fitbit devices usually excel against the competition in terms of battery endurance, but they can suffer from draining problems. Press and hold the button for approximately two seconds and without letting go of the button: Remove the charging cable from your tracker. This will allow the device to display an alarm on your screen when it senses that youre starting to move or wake up. If you all liked it, feel free to. Please wait for it to dry thoroughly before attempting to use it. To reset the Fitbit Ionic, youll need to first make sure it is connected to the charger and receiving power. Inspire HR shows no green light and Heart rate sto. And the screen is black it still works with my IPhone. Try this video next:. To force restart your Fitbit HR, press and hold both the left and bottom right buttons on your device for at least 10 seconds until you see the Fitbit logo appear. Please advise me what needs to be done. Sense and Versa 3swipe right from the clock face. Thus sleep data is no longer available as well. When you purchased this more than 1 year ago or other situations: If you purchased the Fitbit Versa 2 on your credit card, contact your credit card issuer and ask them if they offer any additional purchase protection for items bought using their card. If its still not working, lets completely turn off the Fitbit (shutdown) or perform a long restart, if available for your device. Went black recently and nothing is working. It seems the Charge 4 isnt exempt from battery drain issues either after update 1.100.76. My Fitbit versa 2 is blank wont turn on any suggestions? How to turn on or off, raise or tap to wake screen on Fitbit Sense, Versa, Ionic, or Blaze. On 1 January 2022 only the time display worked. The feature is designed to minimize distractions from notifications, alerts, and buzzes so users can better focus on the task at hand. Once you fully charge your Fitbit, try seeing if the screen now shows up and is responsive. Good luck! @luvsmygrands@SkyyblueIt's good that the community is growing! Restarting your Fitbit forces it to rebootand often fixes problems like a black, blank, or non-responsive device. And its been about 2 years since I bought it. To do so, head to your phones Settings menu and select, You may need to force quit the Fitbit app. 64K views 2 years ago I show you how to fix (5 easy fixes) a black screen, blank display or the screen just won't turn on but you know the watch is one from feeling it vibrate or seeing the LED. Also check these tips to improve the heart rate reading on your device. In the EU, the standard Fitbit warranty is 2 years if you currently reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA. I will never purchase another. Your email address will not be published. Note: If the device doesnt restart, wait 15 seconds to try again. It seems that it happens with one pin. Thank you so much. Firstly, make sure your Fitbit is sufficiently charged. So it makes me wonder are they shutting down the phone. I have no receipt because as I said it was a gift. If your Fitbit Ionic wont turn on, the first step is to troubleshoot the issue. If your Fitbits band is starting to break, youll need to take advantage of the companys warranty policy. If that doesnt work, Fitbit recommends you contact customer support. Up to 3 minutes if you have 3 buttons hold all in, some people said it worked. Heart-rate signal missing Inspire 2 continuously tracks your heart rate while you're exercising and throughout the day. Expert advice to the latest news. Find the services in question below. Either these dont make good contact with their companion device, or the pins sink into the charging cradle itself. From there, you can turn on/off call, text, and app notifications. They should be able to help you identify if the issue is being caused by a hardware or software issue, and offer the relevant advice to help you get it running again. 1 x long piece of band 1 x metal lug 3 x spare pins 1 x user manual 1 x service card Various Colors: - Silver, Rose Gold, Black, Colorful. This action might just spring the pins free. You might need to try updating your Fitbit via another mobile device or computer. On that same screen, youll see options to change your wrist placement. I followed the instructions but it didnt help. Straps are size large and are clean with no damage. All-in-all, the new feature provides a helpful tool for those who need a break from the hustle and bustle of the day, while still allowing them to stay on top of their fitness goals. In particular, connect it to the charger so its charging and then try restarting it multiple times. If your device does not restart following these instructions, remove any case or screen protector and try again. To turn your tracker back on, press the button or connect it to the charging cable. Darn it! 07-22-2020 Nobody likes to wake up in the morning to a dead Fitbit. Release the button. Absolutely the last Fitbit product for me! Many Fitbit devices come with a Quick View feature, which allows you to simply raise your wrist to wake the display. I contacted them and was sent a prepaid label to send back. I had this for more than 3 years and it worked perfectly. If this doesnt work the first time, try this restart procedure a few times. Finally, select the toggle switch next to Turn On With Wrist Movement to enable the function on your Fitbit Sense. I'm also not sure if it's syncing correctly anymore. Some Fitbit Charge 5 owners have noted a recent uptick in battery drain on their devices. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'remodelormove_com-box-3','ezslot_3',173,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');If this does not work, make sure that your Fitbit is fully charged- if it is not, connect it to the charger and let it fully charge before attempting to turn it on again. Remove the pebble from the band and press it into the compartment on the charging cable. Can you remove someone from following you on Apple Music? 05:17 CALL US TODAY +6568448444; . Try restarting your Fitbit by holding down the button for 10-15 seconds until you feel a vibration. Youre not alone. Sometimes a Fitbit can become unresponsive and wont always sense when you turn your wrist. Plug the Fitbit's charger into an AC wall adapter and ensure the computer stays awake for several hours while the Fitbit charges. It can be toggled on and off when needed, allowing you to return to your daily fitness routine when its convenient. Textilene 40'' inch Children's Mesh Floating Tree Swing Platform for Playground, Gift for Kids 3+ Bluey and Family 4 Pack of 2.5"~3" Poseable Figures. A small number of users seem to be experiencing bugs affecting the Fitbit Senses electrocardiogram (ECG) recordings. The fact is that when you pay so much money for the watch, anyone would expect it to last longer than 1-2 years from the date acquired. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. Did I damage the Lcd? If these steps do not work, then you may need to contact Fitbits customer service and they can provide further help. Well do our best to help. First, try charging the Charge HR. My green lights on the back have always been okay, so can't help with that, unfortunately. It is new ! Dust and debris can accumulate over time, which could prevent the device from charging properly. I am very angry about this. Switch to your workout band before activity, and switch back to a more comfortable band post-workout. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger. My Fitbit is an Inspire 2. I show you how to fix (5 easy fixes) a black screen, blank display or the screen just won't turn on but you know the watch is one from feeling it vibrate or seeing the LED lights on the back of the Fitbit Inspire, Inspire 2 and Inspire HR. Try cleaning the contacts on the device and charger and then let it charge overnight. We recommend you use a timer, like on your phone, to ensure a complete 15 seconds pass, After 15 seconds elapse, remove your finger from the button and remove the Fitbit from its charger. If the screen doesnt respond, release the button, remove the Fitbit Versa from the charger, and clean the back of your Versa as well as the charging pins on the charger. There are several reports online regarding vertical lines, washed out or completely black displays, and flickering screens. 06-07-2020 MTB Mountain Road Bike Bicycle Front Fork Thru Axle Rear Skewer Aluminum Alloy, #449-G Grey Headband w/ ISSF 30mm Frost Eyeshield Frost & Grey. These can block the ambient light sensor. Finally, if none of these solutions work, you may need to contact customer service to see if they have any other advice. Attach the other end of the cable to your device. Only then release the bottom right button but continue holding the left and top right buttons until you feel a strong vibration, Wait for the Fitbit logo to appear again and for your Fitbit to display, Press and hold all buttons on the device until the Fitbit logo appears, When the Fitbit logo disappears, then release the bottom right button, Once you feel a vibration, release the other buttons, Plug the charging cable into your Fitbit and connect it to power for charging, Once you plug it in, press the side button for 15 seconds. The pins on the charging cable must lock securely with the port. Try agitating the pins using a bristle brush and some rubbing alcohol. Wont show anything not even on my phone anymore. Are you still stuck with a blank screen after a restart? I thought it was a great device until it stops working as it should. After holding your arm still and straight for a short time, you should see your heart rate again. Fitbit also recommends switching the clock face to one developed by Fitbit if this doesnt work. If your phone is searching for a GPS signal during an exercise, connecting appears at the top of the screen. Sorry to hear about your Charge 3 showing a black screen. I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives! *For Fitbit Versa and Fitbit Ionic, press and hold the back and bottom buttons. Ensure the charger is unplugged when you do this. You could be coming down with something. Mine has also gone blank ans seems to be doing nothing fitbit lite. Learn more about resetting your Fitbit and the differences between restarting versus resetting in our articleNeed to restart or reset your Fitbit device? Just make sure youre giving your device time to react. Hard to navigate to, but figured it out that need to work on the mobile app, along with onboard settings. To do this, press and hold the button on your Fitbit for 10 to 12 seconds. That happens more often than one would expect, especially considering how often fitness trackers get used daily. My next watch will be Samsung! Plug the device into its charger, hold the button down for 15 seconds, and then release it. Tap the information icon or gear icon next to the name of your Fitbit . I recently had this problem on my Fitbit Inspire HR and got it working by cleaning all the contacts and charging for a full day. It had somehow switched to on clip. Attach the charging cable to your tracker and plug the other end into a USB port. All rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct Care, Won't respond to taps, swipes, or button press. I received my fitbit versa2 as a Christmas gift 8 months ago and my screen went black and will not turn on.