This means a lot to us. Lorenzo Veratti. Hi KerryWe are sorry to hear that you are not happy with your purchase. He has received lots of positive comments about the clothes from his mates and family members. Test your website to make sure your changes were successfully saved. Within 2 weeks the zip broke. We order from this company a lot and love the clothing! Complex Media, Inc. All Rights Reserved. Ordered my son some items. It was clearly stated that the Vinnie Reflective Biker Jean has a reflective biker panel. From this brand. 951 following. Thank you. Everyone always stops me and asks where did you get that coat from mate lol. He spotted two jeans and had to have them! I bought my partner a motion sky blue tracksuit for christmas which we had a slight fault with however Customer service have been a great help and sorted this quickly for us. Hi JulieThank you for the word, we are happy that you received your order in no time. We would like to inform you that a disputed delivery must be investigated regardless of the reason because we as the supplier, and the courier would like to know what went wrong with the delivery, and was there any lapses on the courier's part or not. Thank you for trusting our brand and we are looking forward to seeing you shopping with us again. It's has two tier outer pockets with opposing zips which are a bit fiddly but shouldn't put you off. SPECTRUM | Limited Edition Blue/purple 30 Piece Brush Set RRP 99.99 New (#314410313140), Snuggledown Hungarian Goose Down Duvet (#314410052603). I recently ordered a coat which I ordered the wrong size , I emailed the company and the response was immediate to sort my order out. You are the reason why we continue to grow and we are hoping that you will continue to support us. Excellent customer service. Lorenzo Veratti. Very good service, quick delivery. The clothes are were very good quality and I think reasonably priced. 65.00. We ordered with high hopes and we were delighted to not be disappointed. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Thank you and we will be looking forward to hearing from you again. Hi Anne-MarieWe are happy to assist you. Your review is appreciated. He said it's the best coat he's owned. Told that no jackets left and to choose another. . Cheers! from Footasylum. We are delighted that you share this wonderful feedback with us. The phantom jacket that I ordered came exactly how I expected; it came in good quality, it had incredible comfort and great functionality. British luxe streetwear brand Lorenzo Veratti has just dropped its debut collection, featuring a whole hostof streetwear and sportswear-influenced pieces. Everything was very stylish, my son was over the moon with what he got .!! Was very satisfied with the product and so was my grandson. Inspired by icons of the 20th and 21st centuries, Lorenzo Veratti fuses high-fashion design with cutting-edge functionality to provide high-end style in an affordable and long-lasting way. Hi JeanetteWe are delighted to hear that your grandson loves our Phantom Jacket. The cargos i ordered had a fault on them and it was resolved in a matter of a couple of emails. Hi CarolineWe are grateful that you decided to share this wonderful review with us. I made a purchase for my son. We appreciate it very much. Thank you and our sincere apologies again. Think timeless luxe design combined with futuristic functionality to make for maximal style in . Unfortunately the zip broke so I emailed and received the best customer service ever known. Thank you guys. What are co-workers like at Lorenzo Veratti. Thank you for letting us know that we were able to give you the best possible customer service experience. | Read 61-80 Reviews out of 1,023 Nearly a week later item has now been lost and told to talk to retailer. Check out what 1,094 people have written so far, and share your own experience. Cheers! Way. Thank you for letting us know that we did not fail you. Anyone can write a Trustpilot review. Brilliant high quality coat and one very happy son. We want to thank you for your continued support and we are hoping that you will continue to support the brand in the years to come. Your review warms our hearts. Hi AbuWe are happy to receive a 5-star review from you. The cargos i ordered had a fault on them and it was resolved in a matter of a couple of emails. We value the trust you put in us and hopefully because of this experience, you will continue to support the brand. If you go to your temporary url (http://ip/~username/) and get this error, there maybe a problem with the rule set stored in an .htaccess file. We understand how you feel. Look forward to more purchases in the future. Your effort to share this remind us that we are on the right track. Did you mention to our support team about your faulty tracksuit? There a wast of time I'm having to take the matter further and to my bank very poor service don't bother buying unless you want the run around !!! Hi C. JacksonThank you for writing a review. One happy teenager. 2023 Trustpilot A/S. Dont hesitate to purchase or contact Lorenzo. I dont mind paying to return an item (you'd have to drive to the shops anyway if youd bought it on the highstreet) but its much easier if the retailer gives you a returns label with someone like Evri.Anyway great company and clothing! We always want to provide the best service to our consumers like you who trusted our brand. is lorenzo veratti a good brand. ..and now stuck paying over 10 to get them returned signed for at post office.WONT BE USING THIS COMPANY AGAIN. Cheers! We are happy to learn that your overall experience had been amazing. This varies by browser, if you do not see a box on your page with a red X try right clicking on the page, then select View Page Info, and goto the Media Tab. We believe we already explained everything to you in your previous review about the situation. Bought Eclipse 2.0 jacket. Recent purchase of a coat , great service superb value price even better cannot be happier . I would definitely buy from Lorenzo Veratti again. Bought Eclipse 2.0 jacket. 39.99 59.99. My experience with lorenzo was better than I have had with any other company. If not, correct the error or revert back to the previous version until your site works again. Reels. 2023 Trustpilot A/S. We believe your review will help a lot of consumers, especially those who are having second thoughts to buy our mystery boxes. Thank you for sharing this with everyone. It is our pleasure assisting a wonderful customer like you. Ordered a jacket didn't receive it been going backwards and forwards for over a month trying to get my money back after 30 emails still no luck keep being told it's being investigated but the delivery company already said they delivered it but it was just left on a doorstep and someone must have taking it so what's to investigate! MOTION TWO TONE HOOD - SKY BLUE. He spotted two jeans and had to have them! Thank you. I ordered a black cargo it came earlier than we expected and it fits perfect and high quality next time i want to order something i first take a look on your website. Cheers! We listen to what our consumers say about our brand and we use them to further improve what we have right now. Shopping & retail. Hi JBThank you for leaving a review. We put so much effort to make sure that our consumers will get the best, to make sure that we meet and if possible exceededexpectations. His friends are complimenting the coat already and I will be sending them your way! Privacy Policy Sizing is perfect too. Jacket arrived after 6 working days (even with New Year's taken into account) whilst tracking information was not clear and delivery company provided wrong information via webchat on two occasions about when delivery would take place. They came in great condition. Ordered few times from these. Hi SoniaWe are sorry to hear that you son's ordered did not push through. Hopefully, we will see you shopping with us again. Lorenzo Veratti is a fantastic company the clothing is very high quality as I have bought a few items of clothing for my son it's also great value for money it's perfection I can't get over how stunning the clothing is and the colours and the fit of the clothing is wonderful I would very very highly recommend Lorenzo Veratti to anyone also delivery is quick this is a fantastic company I will definitely be ordering from Lorenzo Veratti in the very near future thank You so much for an excellent service it really is perfection in every way. There is more business coming your way from us and his buddies. Cheers! No offer of repair or no gesture of goodwill. Find out how we combat fake reviews. Its pretty noticeable now. Absolutely superb service and communication from the company . Hi GTAMWe want to thank you for giving us such an amazing review! It is such a wonderful feeling that we made your family's Christmas a little bit more special. Thank you and we are looking forward to hearing from you again. They came in great condition. We are happy that you received your order in no time. And the only thing making us accept the colder seasons with open arms is the iconic debut collection from Lorenzo Veratti. However it was completely the opposite. This information is available under "Shipping" and on the slider and pop-up notification. Did you mention to our support team about your faulty tracksuit? Fast delivery too. Here are 8 tips for writing great reviews. Brilliant company and customer service Thankyou so much :). Hi JoshWe appreciate the word. He said it's the best coat he's owned. Sizing is perfect too. We can see that this is being coordinated with DPD and our team is closely monitoring until you receive your parcel. ruched ribbed midi dress; Unfortunately the zip has broken. Brand s. Staall is using cookies to help you give the best experience we can. Cheers! We believe we already explained everything to you in your previous review about the situation. Especially impressed with the level of customer service and the speedy responses. On our website, we have our advisory that all orders placed during that period will be delivered after Christmas. And the only thing making us accept the colder seasons with open arms is the iconic debut collection from Lorenzo Veratti. Free shipping for many products! Everything was very stylish, my son was over the moon with what he got .!! Notes - Delivery *Estimated delivery dates include seller's handling time, origin ZIP Code, destination ZIP Code and time of acceptance and will depend on shipping service selected and receipt of cleared payment. Cheers! We cannot answer you directly because we could not find your records maybe because you are using a different name. Everything was very stylish, my son was over the moon with what he got .!! Please send a message to our support team at support@lorenzoveratti.com so we can help you out with your returns. I ordered a coat for Christmas for my son. I would just like to Thankyou for your amazing service I ordered a coat for my son with his remaining Christmas money, unfortunately it was to big and sent back for a exchange got a email two days later advising that the size we needed was out of stock and we could pick another coatmy son was then over the moon he had a chance to do this . WOW! Bought a coat in November. Something went wrong. Your effort to share this remind us that we are on the right track. My Son is very fashion conscious and up-to-date on all the trends. The tracksuits I had were faulty, rips or pocket hanging off, a jacket was delivered but someone must of took it as I did not receive, they have not really wanted to know about anything now and seem to just push me away, a whole tracksuit returned due to it being faulty but they are being unhelpful. Did the driver follow the correct delivery procedure? Cheers! This happens when the card he used was not under his name or his billing and delivery address did not match. Customer service are fantastic very helpful. Hi JessWe are sorry to hear that. Thank you for purchasing and the recommendation is very much appreciated. Thank you for sharing this with everyone. We are hoping that you will continue to support us and we will be looking forward to hearing from you again. Do you agree with Lorenzoveratti's 4-star rating? This will reset the permalinks and fix the issue in many cases. View cart for details. These factors should be cleared for us to know if the courier is liable or not. Customer service at its finest. Our system considered the transaction as high-risk. Companies can ask for reviews via automatic invitations. RewriteRule . Lost tracksuit disappointed overall Ordered a tracksuit from them and item has been lost in the post told me an internal investigation into this will take 28 days before anything will be done this is after waiting 2 weeks for my delivery to arrive at which point I will be told a refund will take up to 7-14 days in other words sold a product they didnt have enough of pawned customer off to keep money to earn interest off of possibly.Emailed several times to be told nothing can be done until the investigation is conducted. Cheers! Cheers! We are happy that we have exceeded your expectations. We value you and every person who is supporting our brand. The pieces are now available to purchaseonlinefrom the Lorenzo Veratti webstore, and in Footasyulm. They have 28 days to process the claim but it does not mean that it will take 28 days because there are instances if the reason for the claim has strong evidence, sometimes it only takes a week or two to get approved. All rights reserved. We appreciate all the wonderful things you said about our products. Would definitely use again and recommend to others. Again, thank you for the trust. The. I was kept informed of delivery which was a couple of days earlier than promised. The easiest way to edit a .htaccess file for most people is through the File Manager in cPanel. You've been patient and understanding throughout the process and we want to thank you for that. Thank you! I ordered a coat for Christmas for my son. As the sender, you are the only one who has the authority to chase this matter with them, but you do not want to do that because you are insisting that it has been delivered. Happy New Year! The. Your feedback is highly appreciated. Verification can help ensure real people write reviews about real companies. We appreciate your thoughtful review and patience with us. I contacted both companys Yodel did want to know but Lorenzo was very understanding and sent me a new one very promptly. Bought the red/black Phantom Coat for my partner although never heard of this make before it was lush we don't usually venture away from known brands. We reviewed the conversation we had with you we could not find the specific time and date that we asked you to buy another jacket. We thank you for taking the time to leave a review. We are looking forward to hearing from you again. Lorenzo Veratti. Hi SianWe are a brand that gives high importance to customer satisfaction this means that we are always willing to help out our consumers with all their concerns. Cheers! It goes against our guidelines to offer incentives for reviews. Brilliant high quality coat and one very happy son. Companies can ask for reviews via automatic invitations. Very responsive and great customer service. You have no idea how much they mean to us. Cheers! SHIPPING. Lorenzo Veratti. Much nicer than items I have received from Next, ASOS etc.Support your local start ups! Quality of items is fantastic. I would just like to Thankyou for your amazing service I ordered a coat for my son with his remaining Christmas money, unfortunately it was to big and sent back for a exchange got a email two days later advising that the size we needed was out of stock and we could pick another coatmy son was then over the moon he had a chance to do this . Cant fault them. Cheers! Look for the .htaccess file in the list of files. Hi StevenWe are very sorry to hear that you did not receive your parcel because of the non-compliant delivery. Replies to negative reviews in < 24 hours. We give great value to customer satisfaction and we appreciate that you let us know that your family is enjoying our products. Cheers! Goodwill offered but only on condition I buy another jacket. You will be compensated for the inconvenience caused. Terms & Conditions Hi KimberlyThank you so much for this wonderful review. No contact number for me to actually speak to someone regarding this. Hi KerrieThe team will be happy to see your review. Keeps him really warm and it's really good quality. Delivery times may vary, especially during peak periods. Hi KimberlyThank you so much for this wonderful review. You can try renaming that file to .htaccess-backup and refreshing the site to see if that resolves the issue. We reviewed the conversation we had with you we could not find the specific time and date that we asked you to buy another jacket. Your feedback about the pockets of the jacket is very much welcome, and we will use it to further improve the overall quality and designs of our product. It is important to us to know that our support team were able give you the best possible experience. RewriteEngine On Hi JasonWe apologize if we have a slight delay in our usual response time this is due to the volume of enquires we are receiving. clothing discount codes; plus size two piece prom dresses; ultra low pressure regulator; Publicado por et 23 agosto, 2022. We cannot answer you directly because we could not find your records maybe because you are using a different name. The information about our Exchange and Return Policy is available on our website. Hi LauraWe are happy that your son's birthday present came on time. Cookies Policy Unfortunately the zip has broken. This means a lot to us. Cheers! Cheers! Just click. The offered was, you can pick another jacket at no extra cost and in case the jacket you like is cheaper than the original order, we will be more than happy to give you a refund for the price difference. I reported it to customer service and expected to get fobbed off as you would with a high street store. We always encourage our consumers to inspect the item after receiving it and immediately report to us if any issues are found so we can sort them out within the allowed time frame. All answers shown come directly from Lorenzo Veratti Reviews and are not edited or altered. For addon domains, the file must be in public_html/addondomain.com/example/Example/ and the names are case-sensitive. Thank you for leaving a review. 2023 Trustpilot, Inc. All rights reserved. It will give them an idea of who we are and what we do as a brand. Disclaimers I have ordered from this company twice ,they keep you up to date with your order ,fast delivery to .The jacket I ordered for my son is fantastic he gets lots of compliments on it ,This company do a mystery box gold I bought for my son for 70 he got a jacket,T-shirt and jogging bottoms which had a value of 195 . Lorenzo Veratti Denim Jeans | Mens Arti Washed Jean Indigo We are looking forward to hearing from you again. You can tell they take pride in their products from the quality of the packaging. We can see that you have been offered an exchange or a refund, and we shall arrange what you preferred to have. Our dedicated team works very hard to ensure that our customer will get only the best. I cant fault Lorenzos customer service team one bit, I ordered an item which didnt fit. WOW! Hi WendyWe want to thank you for sharing us your recent experience with us. We appreciate it and we are looking forward to hearing from you again. Thank you for letting us know that we were able to give you the best possible customer service experience. When you have a missing image on your site you may see a box on your page with with a red X where the image is missing. Cheers! We will be looking forward to your next purchase. Brilliant company and customer service Thankyou so much :). The properties will tell you the path and file name that cannot be found. Hi TonyOur sincere appreciation for your wonderful review. Very warm, comfortable fit. Way. By clicking 'Accept', you . This is due to the incorrect postcode you have written on the return address. Hi KimberlyThank you so much for this wonderful review. Very professional company and can tell they care about there customers. We take pride in our customer service and we acknowledge that still, we could have handled the situation better. It is possible that you may need to edit the .htaccess file at some point, for various reasons.This section covers how to edit the file in cPanel, but not what may need to be changed. Highly Recommend. Hopefully, this will not be the last time that we will hear from you. Cheers! It will give them an idea of who we are and what we do as a brand. The quality of materials, workmanship, size and fit were excellent! Pretty gutted, first time customer. Hi LauraWe are happy to help. We also ensure all reviews are published without moderation. My fussy 14 year old was super happy with the clothing he received from Lorenzo.The quality was far better than some of the big brands hes had in the past.He bought online on Christmas Day and spent his Christmas money because he loved the items so much.The customer service was also brilliant and very responsive with dealing with my queries.He will definitely be buying more items as will I. Hi SamWe are very happy to know that you impressed with the product! The offered was, you can pick another jacket at no extra cost and in case the jacket you like is cheaper than the original order, we will be more than happy to give you a refund for the price difference. 2023 Trustpilot A/S. Down. We appreciate all the wonderful things you said about our products. Here are 8 tips for writing great reviews. We appreciate that you share this with us. I was kept informed of delivery which was a couple of days earlier than promised. Goodwill offered but only on condition I buy another jacket. Sending a new coat to replace. recommend. Hi AlfieWe are very sorry that the courier failed to delivery your parcel on time. We would like to inform you that a disputed delivery must be investigated regardless of the reason because we as the supplier, and the courier would like to know what went wrong with the delivery, and was there any lapses on the courier's part or not. We appreciate that you share this with us. Hi JBThank you for leaving a review. Bought for my grandson and he really loves it. Cheers! Ordered a jacket for a Xmas present for my neohew, from point of sale to delivery communication and delivery updates were excellent.Sadly I had to return for exchange as it had split under arm.The customer service is nothing more than outstanding, and efficient, I returned item and replacement was despatched under a week.Well Done Lorenzo Veratti especially the customer service team you are outstanding, I certainly would not hesitate to use you again. Hi JackieWe want to thank you for your patience while our team our doing its best to sort out the problem with our courier. We are delighted that you share this wonderful feedback with us. Videos Tagged. Thank you for acknowledging the effort of our customer service as well. When it arrived he didnt like how it fitted so I returned and ordered a different style - this arrived quickly, fits brilliantly- happy son. SIZE AND FIT I contacted both companys Yodel did want to know but Lorenzo was very understanding and sent me a new one very promptly. Hi VictoriaThank you for shopping with us and thank you for complimenting our products and customer service. 73.9K followers. Bought the most beautiful coat for my son which he loves. The 1st coat I ordered was left outside my front door by yodel, sadly someone decided to help themselfs to it. Absolutely amazing from start to finish. Categoras . Thank you and if you have further questions, do not hesitate to reach out to our support team. The packaging, shipping and time to delivery were fast. Hi DavidWe are happy to see this; what a fantastic review! Thank you, and we are looking forward to doing business with you again. It's has two tier outer pockets with opposing zips which are a bit fiddly but shouldn't put you off. We believe we already explained everything to you in your previous review about the situation. Cheers! The range features statement denim and jackets, as well as easy-wearing tech trousers for chill days and high-tech outerwear coats perfect for the colder months ahead. Will definitely use again . Thank you and we are sorry for the inconvenience. The jacket is gorgeous!! We are sorry to hear about this. Well made throughout with lovely detailng and good quality material. Thank you for your review. We use dedicated people and clever technology to safeguard our platform. Much nicer than items I have received from Next, ASOS etc.Support your local start ups! Verification can help ensure real people write reviews about real companies. I bought the Shade 3.0 jacket anfter a long search for this style and Im amazed at how good the quality is for the price. August 23, 2022; 0 Comment; clam shell awning hardware; Posted by . Before you do anything, it is suggested that you backup your website so that you can revert back to a previous version if something goes wrong. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Work Here? The quality of materials, workmanship, size and fit were excellent! Thank you very much really appreciate how Ive been dealt with as a customer and also Lorenzo as a company, as this is my 3rd purchase Im very happy with the quality so thank you guys over a Lorenzo HQ. We are looking forward to hearing from you again. Changes won't be saved until you sign up for an Enhanced Profile subscription. On platforms that enforce case-sensitivity PNG and png are not the same locations. Lorenzo Veratti Student Discounts Lorenzo Veratti embodies classical luxurious design combined with futuristic functionality to provide maximal style in an affordable way. Thank you guys. I reported it to customer service and expected to get fobbed off as you would with a high street store. My Son is very fashion conscious and up-to-date on all the trends. 49.99 59.99. Hi SianWe are a brand that gives high importance to customer satisfaction this means that we are always willing to help out our consumers with all their concerns. You can tell they take pride in their products from the quality of the packaging. We will be looking forward to your next purchase. We are glad that you enjoying the coat. We are happy that you received your order in no time. Great customer service! Lorenzo Veratti. Companies can ask for reviews via automatic invitations. Each time reached out, not much help at all. We believYYourill reach many. Coat is quality . If your concern is about missing the delivery, we always coordinate with the courier for investigation. Hi AdrianHope you are well. Fast delivery too. Quality clothes and great service. They have no phone and dont respond to emails. He spotted two jeans and had to have them! If your concern is about missing the delivery, we always coordinate with the courier for investigation. Thank you for your thoughtfulness to share this amazing feedback with us. The packaging, shipping and time to delivery were fast. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Replies to negative reviews in < 24 hours. Longwear denim, jackets (spot only the thickest quilted puffers with fur-lined hoods) as well as tech trousers for them chill cant-move-from-the-sofa days. Cheers! Sizing is perfect too. Thank you. Hi DebbieWe are very grateful that both of you are happy with the products you got in our mystery box. Outstanding clothing selection & the quality is superb! Was very satisfied with the product and so was my grandson. The delivery was exactly as promised. Great customer service and amazing products. We want our consumers to have all the information about the product before purchasing, and we make sure that the features of the product are available under the item description. I ordered a black cargo it came earlier than we expected and it fits perfect and high quality next time i want to order something i first take a look on your website.