qantas customer service agent recruitment process

Search and book from over 15,000 cruise itineraries. ", "I would explain to them I would look into this for them but I can only comply with Qantas policies, but assure them I would do the best I can and explain to them what Qantas has to offer for the money they may spend!". First, you need to click here. Apologizing, trying to find another solution, and listening are all great ways to deal with a disgruntled customer or someone you have to say no to. Restaurant and hotel reviews, photo galleries and travel articles. If I got the strong sense that they were in distress, I would switch into helper mode with them to try and put their mind at ease while flying with Qantas Airways. Stage 3 was a group activity. Applicants must be Australian or New Zealand permanent residents. describe a time you solved a problem without any others help. the questions were behavioural based (situation based); Tell me about a time you had to work with a difficult co-worker? A poor customer experiences and how did you handle it. "During my time in the restaurant industry, we had to follow strict FSANZ guidelines in our work. ", "We were having trouble with employees putting in timesheets, so I researched online timesheets and found a solution to this, I proceeded to set this up, train the employees to use the timesheets, and then implemented their use, then each week all timesheets were automatically on my computer for processing.". Find information on travel requirements and more. Your new position as Customer Service Agent will see you performing in a professional and consistent manner to ensure the various sections achieve their customer service standards. Describe the situation , what did you do and what was the outcome, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. Our date tracking prior to 2019 was not accurately kept. In these situations, I let the customer know that I will get them in touch with the best person to answer their question and do so right away. the rest of them i need to explain it. Interviews for Top Jobs at Qantas. What ideas have you brought to a previous role that have benefitted other staff? 2 of them, i just need to say yes or no. Step 3; Invited to do a psychometric test. Meeting as a Group. I received a scenario which you had to remember key information from. Stage 2 was a role play. Ways to check-in for your flight including online and on your mobile. they gave me 5 questions. If you think you are eligible then you can go for the next process to apply for Qantas cabin crew jobs. The process took 4 weeks. Great! Excellent! engine failure and some CTA radio work Exp. Part-time. Also, how exactly will this benefit you in this role? And how exactly do you prioritize? While the knowledge was a priority, my friendly attitude and willingness to serve others took over and helped me be very successful in both of these roles; I look forward to bringing those skills to the team here. Qantas Psychometric Test, Recruitment process, Interview Questions & Pilot Assessment Online Preparation - 2023 What Is Qantas? The only item that shows up on my criminal record is a reckless driving violation I received eight years ago for driving too fast in icy conditions and hitting a tree alongside the roadway.". I interviewed at Qantas (Melbourne) in Jun 2017. Write down what you think is important so you can reference it when youre in the role play. Start your trip in the exclusive surrounds of one of our world class airport lounges. This job really helped me think on my feet and build a great short term memory when handling many requests at the same time. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. This is a strong answer. If you were to talk to my references or any past colleague and manager, they would tell you that I am reliable in doing what I say and saying what I do at all times. I found it daunting as you are receiving no feedback. My current role in Customer Service finds me working with customers on processing their orders, checking shipping costs for them, and verifying current pricing on products. As you answer, speak with enthusiasm and detail to really sell your interviewer on your answer. Travelers can often be very unreasonable to deal with for the staff at Qantas Airways and your interviewer needs to hear that you have a calm, cool, and collected approach to handling unreasonable customers. Looking to dive into your ability to problem solve with this question, your interviewer will be looking to hear that you are quick and resourceful in looking to provide great service to the passengers of Qantas Airways. Based on the urgency and importance of the tasks? In high school, I worked for a food chain and took customer orders over the phone. I guess its for if were rights person for this position. I interviewed at Qantas (Melbourne). I applied online. One . I interviewed at Qantas (Sydney, NS). Company/Organisation: Qantas: Job Post: I would work hard to understand the program as I am naturally someone that likes to know hows do things". Prior to your interview, try to research the particular image standards that the airline you are interviewing with has, and be able to speak about the standards and your compliance during the interview. By posing this question during your interview, your interviewer is looking to get a sense that you believe in safety first and will both obey all safety and security measures and promote them among your coworkers. Information on migration to Australia can be obtained from the Department of Immigration and Multicultural AffairsOpens external site in a new window. Book and manage your trip with features such as check-in, seat selection and boarding pass access. Earning points couldnt be easier. Free interview details posted anonymously by Qantas interview candidates. All in all 4 weeks from application to offer What was your favorite team work and what did you do for it, Glassdoor users rated their interview experience at. Sort by: relevance - date. Then we rotated between individual interviews, document checks, an informal q&a, and a written test. As you answer, keep this in mind. I applied online the Qantas website and I got an email about a week later for chat interview. It was a simple and comfortable process , mostly talking about prior experience, challenges, technologies used, achievements, etc. Common stages of the interview process at Qantas according to 136 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Further details of this will be explained to you during the recruitment process. I applied online. Establish customer relationships and follow up with customers, as needed. Be specific with your answers they want examples Use a customer-focused, needs-based review process to educate customers about insurance options. An opportunity to be part of the Qantas Group recovery plan Together we will make a positive impact on our customers experience Located at Perth Airport Permanent part time opportunities working 7 day rotational shift roster Competitive salary + industry benefits Our customers come first. I interviewed at Qantas in Feb 2023. Aww crap I was in a panic. I interviewed at Qantas in Feb 2023. During this preparation, Customer Service Agents are asked to help restock the food, beverage, and other items on the plane, and also do some light cleaning in the cabin of the plane. Would you have any issues in doing this? Our call center temp agency focuses on results . If the role you are interviewing for is customer-facing say you have strong communication skills which will help when working with customers. Freight - cargo, express, airmail, freighters, charters and customs clearance services. Glassdoor users rated their interview experience at Qantas as 71.6% positive with a difficulty rating score of 3.00 out of 5 (where 5 is the highest level of difficulty). Describe the upfront and honest approach you would take with your customer and set a timeline for finding them an answer. DELTA LEASING LLC Anchorage, AK. It's great that you met with your coworker privately and then later escalated the issue when the situation didn't improve. This employer has not claimed their Employer Profile and is missing out on connecting with our community. The process took 3 weeks. Great employer. As you respond to the question of what being a professional on the job means to you, it is important to understand that professionalism is defined as the level of excellence that is expected of a professional, and this definition directly applies to this role in the way that you handle yourself and your service to others while on the job. Great! Choose the seat that suits you before you get to the airport on Qantas operated flights. I love to brainstorm and hear other people's ideas and expand on them! What was the end result? In fact, I hold a heavy rigid driver's license and have an impeccable driving record.". Be the first to find this interview helpful. As an Agent Team Member, you will receive. I interviewed at Qantas (Brisbane) in July 2016. As a Customer Service Agent at Qantas Airways, you will be expected to provide great service, accurate information, and resolve issues for potential customers over the phone. Adding an example will make your response more memorable and meaningful to the interviewer. Can you talk more about what a heavy rigid driver's license is and why you got one? I explained to him that while our drive through menu did explain all condiments on the sandwiches, I'd be happy to have another sandwich made to his order at no extra cost. Step 3; Invited to do a psychometric test. Buy flight and unique experience vouchers. Since one of the other interview questions was about being neatly groomed and wearing a uniform, you might want to mention these here too. what was the resolution?. In this role at Qantas Airways, it will also be important that I know the staff well and the people best suited to answer customer questions. I'm accustomed to talking to customers, suppliers, and contractors on the phone. When you applied for the job and read the job description, this likely would have been listed as a requirement. With this question, your interviewer will be looking to hear that you'll bring a professional attitude and demeanor to the Customer Service Agent job at Qantas Airways. View Sonia Fernandes' profile on LinkedIn, the world's largest professional community. Empathetic? Beyond being friendly and reassuring, what other relevant skills do you have? Our interview questions and answers do not represent any organization, school, or company on our site. Choose one of our practice interviews to help you better prepare for your upcoming interview. describe a time you have done your work above and beyond The process took 2 months. I applied online. how to verify an unverified sender in outlook. I interviewed at Qantas (Sydney) in Feb 2023. Be honest about the experience you have that relate to these two items. Then I was invited to attend an assessment day which was fun and the staff were very friendly and welcoming. Great job! Ground Crew/Ramp Agent - Sydney Airport. I would escort them and if needed hand them over to another staff member once there if I felt they still needed some kind of support". The process took 3 months. What did you accomplish while you operated them? Have you ever worn a uniform at another job before? He demanded that he receive a full refund for his order because the meal he had ordered had ketchup on the sandwich, and he wasn't aware of that. Make your answer more meaningful by discussing them. Discover how you can start earning great rewards and savings simply for running your business. Reviews from Qantas employees about working as a Customer Service Representative at Qantas. Anonymous Employee. ", "I am very confident I would breeze through this, I have great computer skills and Im the past I would be the go-to girl to fix anyones computer issues, I have experience in accounting programs like Xero, and MYOB along with Microsoft Office, Word, and Excell! You can submit an application for a role on our Careers siteOpens external site in a new window via the 'Apply' or 'Apply with LinkedIn' button located at the top of each job listing. Earn Qantas Points on our huge range of accommodation options worldwide. I interviewed at Qantas (Melbourne) in June 2017. Describe a time when you had to deal with a difficult customer, what was Th outcome and what would you have done differently. Short seminar followed by a one on one interview. The key point here is to be active in the group and show the assessor you are able to work within the group. After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. This will give you the best chance of being short-listed for the next stage. Book 10 or more passengers travelling to the same destination. We do this by creating interview questions that we think you might be asked. Sydney Domestic Terminal. Makes sense! After that they invited me to attend the Assessment day. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. To try and help them find a solution, I would work with them to find other available flights that would meet their schedule. Do you use a calendar, planner, or another tool to record and view this routine? ", "Being a business owner was always about multi-tasking, I would have to answer phones, check emails, do accounting and admin work, etc. Expiry 03 March 2024 Firm price, if the ad is up the item is available. Find information on travel requirements and more. ", "I take safety seriously and take care to keep customers and staff safe by adhering to Qantas safety protocols, I would make myself aware of safety standards and implement these and keep up to date on any changes.". Options for mobility and medical assistance and first-time flyers. Quick Apply. Work life balance is great. To get at your ability to be as knowledgeable as possible in this role, your interviewer is asking this question to see if you've had to do this in any previous roles you've held. Firstly it was a one on one interview. Would you have any issues in doing this? Reason 3: Good customer service can lead to lasting relationships. If policy didn't allow this, I would explain this to the customer and let them know why we have the policy in place. Fly with us and discover the Qantas difference. Use your points for flights, upgrades, hotels, or car hire. Describe a time your received negative feedback from management or a guest how did you react and what was the outcome, Describe a time you went above and beyond for a customer and what was the outcome. If yes, we have great news for you. You come across as very level-headed, reasonable, and balanced. While your interviewer knows that you can likely handle this piece of the job, they're looking to hear if you do have any experience handling these types of duties during your past work. When I was hired for my current job five years ago, I took it upon myself to familiarize myself and learn our products and staff in a short amount of time to be the expert representative of my organization and, if hired for this role, I would work hard from the start to gain this same level of expertise in this role. Skilled in Banking, Operations Management, Consulting, and Retail. Have you ever had a job where you provided service over the phone? 1. I applied online. I applied online. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. Good job! Very quickly after starting this job, the importance of following all of these regulations was instilled in me by my manager. More recently as a business owner, I've used the phone to handle many business matters. For work rights in other countries, contact the relevant authority for that country. I applied online. I interviewed at Qantas in Feb 2023. I got 5 questions based on my CV and resume. If you have a passion for being with people, a track record for excellent customer service and meet all of our essential requirements then you could be a Qantas Cabin Crew member. When did you have to say no to a customer. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Keep in mind, you should explain any gaps in employment with a legitimate reason, and you should address anything on your criminal record, even if it is something as small as a simple speeding violation in a vehicle. The process took 9 months. Apologizing and then trying to find the answer or passing the customer along to someone who can help them are all great ways to assist someone with a question you don't know how to answer. Sydney NSW. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. We believe the journey should be as exciting as the destination. Then you need to click autofill with resume if you have a soft copy of your resume for cabin crew jobs. 13 Qantas Customer Service Agent interview questions and 9 interview reviews. Step 5; Reference checks. With lots of ways to use your points, youll be sure to find something you like. This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview, I applied online. what decisions did you make? I got 5 questions based on my CV and resume. $19 to $21 Hourly. Describe a difficult situation and how you overcame it: /Another two forms of the same question are also asked to test you. As you prepare for your interview, think of a job that demonstrates the multitude of tasks you had to handle and allows you the opportunity to explain the methods and tools you used to make sure each task got done in a prioritized fashion. All of these experiences have taught me to be patient, empathetic, and solutions-oriented. If you have ever flown commercially, you know that all staff of the airlines look the part and walk the part of being a true professional on the job. We stayed off with a presentation followed by a group activity that we then had to present to our assessors. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. I think they were two to three minutes each. As you reflect back upon your career, try to think of a time when you can demonstrate your ability to identify a problem, hypothesize a solution, and then set the wheels in motion to make the change a reality. Information about visas, health and more. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more.