splashtop mouse not working

Choose your primary button from the drop-down. 3. This is indicated by the icon at the center of the toolbar, as shown below. I dont know how many mistakes I made because I couldnt see the (expletive deleted) mouse pointer. For example the mouse cursor disappears in Notepad, Word, Excel and other applications. Set secondary authentication options, such asdevice authenticationandtwo-factor verification to prevent unauthorized users from remoting into your computers under your account. Please do keep me posted if the workaround helps. session can co-exist. Also, you can compare Splashtop with the other remote access tools by checking the Splashtop vs. TeamViewer and RemotePC vs. Splashtop articles. Click, Splashtop Black Screen Problem and How to Fix It, Splashtop Multiple Monitors are not Working, Resolving Splashtop Issues Doesnt Have To Be A Headache, Ensure youre running Splashtop Streamer v3.3.4.0 or newer. This means the IT department or company managers also have the same sort of computer access they have at a physical office. A quick way I find of getting the cursor back is to press CTRL-ALT-END when in the remote session (same as CTRL-ALT-DEL on the local machine), then pressing cancel to get back to the main desktop. Hi Team, Connect to the target computer. but that didnt help. Step 4. By continuing to use this site, you agree to our cookie policy. It frustrated me because I see these types of "answers" all over the place that contribute nothing to the conversation and usually end up in them getting derailed, just like this one. Enter your email address to follow this blog and receive notifications of new posts by email. It is a bit extreme and long winded but it would allow you to confirm exchange was at fault, but ultimately it isn't actually an irrelevant suggestion and it does depend on what the issue is as to whether you would do this. Connection Installation Remote Print Blank Screen Screen Display Sound Miscellaneous Diagnostic tool Look for the "+" SOS icon when you start the app and tap it. As long as you do NOT log into the Windows Youll get unlimited remote access to your computers at any time, from anywhere in the world. Oh my gawd, Id have your babies if it were biologically possible!!!! New features in Splashtop Personal App for Android; Suggestions for Best Performance; Why do I get a "satellite" icon on the computer name? They are back to work, and the new computers should be going in soon.Gregg, "Because you came on a forum with extremely limited to none knowledge on the software in question"Well, I did post in the Remote Support forum and tagged the Splashtop rep, and I have seen dozens of people on here recommend Splashtop, so I don't get your point about "a forum with extremely limited to none knowledge". unqualified point (you said nothing about "If the problem were to persist" to qualify it), while good-hearted, went without saying. Sorry JR Im still on my learners plates when it comes to Mac . Our support team has not heard of this issue before. can you proceed to file a ticket so we can assign someone to work with you to resolve and escalate to product team when needed. This section will deal with issues like Splashtop dual monitor not working and Splashtop not working when the monitor is turned off, because users cant connect to a remote computer if its not active. The GoToMyPC Pro Plan costs $41.50 (monthly-billed price) per computer per month and supports access for 2 to 50 computers. The GoToMyPC Personal Plan costs $44 (monthly-billed price) per computer per month and allows individual users access to an unlimited number of computers. Lock the streamer settings using Splashtop admin credentials. Remote Mouse Free offers users excellent functionality free of cost. Seem like what you have done in the video is exactly as described. Even though Splashtop SOS just happens to work, SOSALSO IS 100% IRRELEVANT to the Splashtop issue that I had with the regular Splashtop product. No. It seems the problem is more widespread and affects most input or editing controls across many applications in the remote desktop session. So again, don't be like that when you've come to others for help when your actual only source of help isn't helping you because then other people may be reticent to help you in future in case you get your knickers in a twist again. With Splashtop SOS, you canuse your computer or mobile device to remote access and control remote computers and Android devices. I say its a good compromise. As part of my job I do A LOT of manual editing of large XML config and CSS files directly on servers with Notepad++, and the disappearing cursor has plauged me for over a 2 years now! Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario. Remember that if youre remotely controlling your office computer, any software your company uses to track your activity on your office computer can still be used, just as if you were using the work computer in-person. Hi Team, Ahh so my suggestion was valid and you tried it (without consciously knowing it), testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. Resizing the mouse pointer to 6 seems to bring it back temporarily but its HUGE. This is indeed helpful, thank you so much. After they install and run the app, the experience is the same. The annually-billed price is $28.6 per computer per month. And the down arrow button on the right hides the toolbar. Its work when I change the guest os one. Is there a way i can do that please help. ", you agree to it. It could not be the computer hardware or any other software problem because the choice to connect to the active RDP session DID NOTHING when clicked in spite of it showing in their software. If the user visits the SOS app download page from an Android device, they are prompted to download the SOS Android app from the Google Play store. I'm checking with support team. stay tuned thanks. Just open the Splashtop Streamer and choose Install Printer Driver. Tap pair to disconnect my dual 38-inch and mouse but it's connected, we hooked up. Splashtop Personal app introduction; Hot Topics. local_offer splashtop Spice (3) Reply (4) flag Report TX2uk anaheim Avoiding Business Email Compromise Phishing Scams They may also be prompted to download an add-on based on their phone manufacturer to add remote control of that type of phone or tablet. Steps to transfer files Install Splashtop Streamer and Splashtop Business app. However, if the remote computer is on your companys network while youre remotely accessing it to browse the internet, your company can still monitor your internet activity as if you were using the office computer in person. 1) Insert the Windows bootable drive and boot from it. I had to remove the machine from the domain Before doing that . "Splashtop wont let me connect at the same time as an end user!" document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Aside from the Splashtop black screen issues, this can be caused by other display issues like a blank or failed app window, or the Windows Start menu being too small on screen. He only would be correct if I were trying to connect to the Console session, but that is NOT what I told them I wanted to do. Do you see that ITALICIZED word "specific" right before "Exchange server" in the scenario? [Windows Key]- type mouse and use the arrow keys to go to change pointer size [Enter] to select it and then right or left arrow to increase or decrease size brings it back for me. I'm a freelance writer specializing in technical communication. Step s required to wake your computer from Sleep or Hibernation mode: On your tablet/phone, launch the Splashtop On-Prem app. you saved my life i was so frustrated editing documents. "Exchange crashes on install" can you use kerio? If uninstalling the update didnt help, check for blocked access to Splashtop servers due to anti-virus/firewall software: Mac users can experience issues with Splashtop (like Splashtop black screen errors). Operating system not responding. Using the Num Lock key Make sure the computer is not frozen by pressing Num Lock on the keyboard. We all make mistakes like YOU did. Your solution OFFICIALLY ends the nightmare. Your remote access session is complete! Until they are all ticked and working I cant fully remote (as I had done previously) my common experience is I can see the remote but cant click on the screen. The image below is my Win 7 VM. Go to your Splashtop web consoleto manage your account. To verify, connect to a remote computer using RDP (via VPN or protected login as I outlined), then connect to that user's RDP session using Splashtop as in the image below.I appreciate any help!Gregg. Workaround If the computer indeed does not have enough video memory, there are two proven workarounds available: 1. Youinstalled the Splashtop Business app that the technician uses and clicked the +SOS icon to start an SOS session, We gave the remote user instructions to download and run the SOS app and give the technician the 9 digit number, Next, wesaw how the technician enters that number in their app and can remote access and control the user's device, And finally, we saw how to manage your SOS account online, including managing multiple technicians under one account. This also works for the issue of a black box around the mouse pointer in Remote Desktop. Choose Uninstall. This is not the case. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Click " Additional mouse options " on the right side of the screen. Open the Splashtop Business Application on the local computer -> Click on the gears (settings) icon of the remote computer that's experiencing the issue -> A new window will open up -> Look towards the bottom and click "Restart Streamer" 0 Comment actions Please sign in to leave a comment. My original post outlined a SPECIFIC issue with Splashtop and requested someone else test with Splashtopusing the Splashtop-specific steps outlined. No, Splashtop does not monitor your web traffic while remotely accessing a work computer. THANK YOU for sharing. Thanks for the easy fix. Splashtop is a leading screen share application that provides fast and smooth remote connection to computers from various devices. 3) After selecting language, press Shift + F10 to open Command Prompt. Follow instructions 1-5 above to make sure AssistiveTouch is turned on. I had to remove the machine from the domain Before doing that . Splashtop's multi-monitor remote desktop feature allows you to view multiple monitors on one screen while controlling a remote computer. It's also just as irrelevant as your suggestion.Testing SOS was merely curiosity, and the fact that it worked HAD ZERO EFFECT in helping find out why the regular Splashtop product did not work on those problem computers. As it stands, the only Splashtop plans that offer remote printing access are: Additionally, users can only remotely print documents if their desktop or laptop computer uses one of following operating systems: Its also a good idea to remember that the remote print feature is only available during an active remote session. A drop-down menu (the blue down arrow V at the top of the screen) gives you access to additional control options. Hope this helps. Share this: Twitter Facebook LinkedIn More Loading. If so, you may need to enable an HID emulator. Getting a top-tier mouse is going to cost you $50 to $100 no matter what sensor type you pick. I can feel the pain you were in and really glad I was able to help you fix it! I realized I messed up when I went to rejoin the domain (LogOut/ Im using Windows 11. Once the above steps are complete, the black screen issue should be solved. With a comprehensive list of solutions, youre now both more informed and prepared to face these challenges and resolve them. Click Display adapters to expand. thanks! Using any of the others is IRRELEVANT to my issue with SPLASHTOP.Gregg, Mark,The "Windows only allows a single user login" response was the ONLY type of response I initially received ("Splashtop and RDP use the same ports, so this would force one user using a RDP/Splashtop to boot the other user off. There was ZERO NEED to involve testing other products because I already had proven to them that THEIR product works on other computers and that their software was at fault. Step 3. "Now hopefully you understand why i said 'can you use VNC? All you need to do is set up your Bluetooth or wired mouse to your iPad or iPhone (see below for instructions) and youll be all set! You can do this by disconnecting the mouse from the USB port and plugging it back in. If your mouse pointer movement disappears, follow these steps to determine if your computer is completely frozen. When you start a session to access a Windows computer, there is a checkbox where you have the option to Connect as Admin. You are wrong, pure and simple.Your ridiculous "Ahh so my suggestion was valid" comment is WRONGAGAIN!!! Its geared specifically for businesses that wish to provide access to remote computers for IT and help desk support. Welcome to the Snap! Close any/all other readers and browsers that might have open PDFs, Visit the Adobe Acrobat Readers official, Save the installer on the Windows machine, Click Finish once the installation is complete. Any quicker keyboard shortcuts? "Yes, LOGICALLY, they SHOULD know more, BUT as I noted in my second sentence, "They have COMPLETELY MISSED what I am telling them or have given me false information." Thank you. Our team reviewed the video. Get started with our Splashtop Business Access free trial and use a mouse to control your computer from your iPad or iPhone device! Reconnect the mouse. Using Kerio is a USELESS suggestion.OMG, It's absolutely AMAZING what READING PROPERLY can do for a person! Limitations of the "Lock keyboard and mouse" feature What are some of the best ones? I will work with our team actively to help resolve if the issue persists. I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. During a remote session on the office computer, right-click the desktop; Select Duplicate these displays from the Multiple Displays section. Our team reviewed the video. The Splashtop onscreen prompts show the 3 steps. Copyright 2023 Splashtop Inc. All rights reserved. 1) Download the personal app on the device you would like to connect from 2) Create a Splashtop account 3) Download the streamer (splashtop.com/streamer) on the computer you would like to. Neither VNC nor SOS uses the Splashtop file that was the root of the "known issue" that was unknown to my Splashtop techs so ALL other products are irrelevant, even SOS.------------"testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. Want to give it a try for yourself? Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. Whenever you plug in a mouse, it restarts the mouse drivers and this alone could resolve the issue. Here are some tips you can follow to protect your privacy while working remotely: Enable the features to prevent tampering by others during a session. My i.t dept had no idea how to fix this. I was having this issue (or similar) when remoting into my desktop from one our Vspace /Ncomputing client devices. The first thing to check is whether the computer and the operating system is not responding as well. To continue this discussion, please ask a new question. Here is the easiest way to resolve this issue: Splashtop Business Pro offers true multi-to-multi monitor support, allowing users to display their dual office or home monitors side-by-side as if they were physically working from the office. Check with your Splashtop account administrators to ensure that access permissions for all computers are updated. Thankfully the fix is a pretty simple one. To start, press this key combination: CTRL+SHIFT+ESC If this opens Task Manager and that window is NOT flickering: The likely cause is Software Compatibility issue causing Explorer.exe to crash repeatedly. It does not matter if every other vendor on the planet cannot connect to an active RDP session, because I already KNOW that Splashtop CAN do it by design with their Splashtop Streamer. console session, and then switch to the RDP session, then Splashtop & RDP can you use VNC? Thanks! I have attached a pic to show what the problem looks like - the mouse will appear to select a menu item, but the dropdown menu will not appear.